Alexander Ledezma
Santa Ana,CA
Summary
Reliable Arcade Attendant with experience in customer service, cash handling, and arcade maintenance. Great communication with customers and problem solving to ensure positive guest experiences. I maintain cleanliness and functionality of games, contributing to the increase of overall customer satisfaction. Skilled in troubleshooting technical issues with arcade machines, demonstrating problem-solving abilities with using tools that are needed. Always wiling to step in and help other workers and expand my knowledge with different skills.
Overview
3
3
years of professional experience
Work History
Arcade Attendant/Guest Service Representative
Boomers! Parks
Irvine, CA
12.2021 - 07.2024
- Check all of the Arcade games before opening so that customers don't have issues.
- Walk around the arcade and answer questions that guests have about the games, help customers with broken games and refund credits if needed.
- Maintained a clean and orderly arcade environment by wiping down surfaces, sweeping and vacuuming, and emptying trash receptacles.
- Fix any games that have issues or are broken with tools, or by opening the machines to figure out what needs to be replaced.
- Restocked any machines that were low with prizes throughout my shift.
- Did inventory, if managers needed help.
- Provided assistance to staff members during peak hours, such as helping out with cleaning tasks or attending customers at the registers.
- Helped with other tasks, such as redemption prizes, handing out golf clubs, operating the attractions, and helping kitchen during peak hours.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
Education
High School Diploma -
Santiago High School
Garden Grove, CA05-2024
Skills
- Game troubleshooting
- Technical aptitude
- Strong Work Ethic
- Sales and Upselling
- Multitasking
- POS Systems
- Conflict Management
- Continuous Improvement
Affiliations
- For my hobby's outside of work I go to the gym at least 3-4 times a week. I am also a huge fan sports and enjoy watching American football and play it when I get the chance with friends or family. My favorite places to be are in nature or at the beach, but I enjoy going anywhere and exploring different areas and trying new things with friend's. I play video games on my free time or I help my family with cooking.
Accomplishments
- I was honored the coaches award in my football team for my commited mentality and always being able to improve my skill.
Languages
English
Professional
References
References available upon request.
Timeline
Arcade Attendant/Guest Service Representative
Boomers! Parks
12.2021 - 07.2024
High School Diploma -
Santiago High School
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