Alexander Maestas
Summary
Positive attitude customer service worker of different field of 10+ years resolving customers' requests. Has the drive about creating connections with customers, being an example of a brand's loyalty, and increasing customer's' engagements.
Overview
12
12
years of professional experience
Work History
Server
HMSHost
Phoenix,AZ
04.2019 - 12.2022
- maintained positive and friendly attitude when interacting with traveling guests
- navigated to understand guests while dealing with different language speakers: French and Spanish
- thoroughly memorize menu items to be able to explain appropriate food allergy concerns and to upsell
- reacted quickly to resolve guests concerns in a timely manner
- understand QR menus and able to walk guests through ordering too
Political Canvasser
Unite Here
Phoenix, AZ
09.2020 - 11.2020
- fast learner of new developing information to be prepared to educate potential voters
- persuaded voters to support other side
- active listener to better understand different point of views
- educated unregistered voters to vote and to fill out ballots
Processor Supervisor
Embry Women's Health
Mesa, AZ
04.2020 - 08.2020
- coordinated with 9 other facilities across the valley for pick ups and drop offs of specimens to be processed
- communicated clearly to patients via telephone about health concerns and procedures
- trained new employees to understand online portal
Barista
HMSHost Starbucks
Phoenix,AZ
04.2019 - 12.2019
- trained 15+ new hires on preparation of hot and cold beverages and workflow procedures
- memorized orders and preferences of regulars to create connections and loyalty
- created uplifting and cheerful atmosphere during shifts to traveling guests
- multitasking efficiently between positions to perform smooth shifts with the team
Server
Buffalo Wild Wings
Glendale, AZ
09.2013 - 06.2018
- trained 30+ new hires in menu knowledge, able to suggest better options/food allergy concerns, and workflow procedures
- understand Aloha P.O.S system
- connected with guests to create their own unique experience and to return
FOH Shift Lead
Culvers
Phoenix,AZ
06.2011 - 08.2013
- assisted with duties in other areas to ensure shift went smoothly
- trained 20+ new hires on food safety and workflow procedures including drive thru and register management
- communicated with customers about specials to boosts sales
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2016
Skills
- patience
- know Spanish and American Sign Language
- communications
- teamwork
- Active listener
- Adapts for resolution
- Multi-tasking
- Positive attitude
- QR usage
Languages
Spanish
Limited Working
Timeline
Political Canvasser
Unite Here
09.2020 - 11.2020
Processor Supervisor
Embry Women's Health
04.2020 - 08.2020
Server
HMSHost
04.2019 - 12.2022
Barista
HMSHost Starbucks
04.2019 - 12.2019
Server
Buffalo Wild Wings
09.2013 - 06.2018
FOH Shift Lead
Culvers
06.2011 - 08.2013
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College