Norah Houston
Seffner,FL
Summary
Passionate professional with a large background in the service industry. Known for exceptional multitasking abilities and resolving customer inquiries, consistently enhancing guest engagement and satisfaction. Dedicated to helping other and improving children's abilities from early developmental ages.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Meat Market
11.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Assisted in training new staff on restaurant protocols and service standards.
- Collaborated with kitchen team to ensure seamless communication during busy shifts.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Jimmy Hulas
09.2022 - 10.2023
- Adapted quickly to changing menu items and daily specials for optimal guest experience.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sno Technician
Bahama Bucks
02.2020 - 09.2022
- Operated snow cone machines to prepare high-quality products for customers.
- Trained new staff on equipment usage and operational procedures.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Resolved customer inquiries and complaints promptly to foster a positive environment.
- Assisted in training new Sno Technicians, contributing to a skilled and efficient workforce.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Works well in group settings
- Fluent in American Sign Language
- Professional appearance
- Patience and empathy
- CPR training
- Language skills
- Special needs care
Certification
- CPR certified
Languages
English
Native or Bilingual
Timeline
Server
Meat Market
11.2023 - Current
Server
Jimmy Hulas
09.2022 - 10.2023
Sno Technician
Bahama Bucks
02.2020 - 09.2022
Associate of Arts -
Hillsborough Community College
Fluent in ASL
I took 4 years of American Sign Language and received my Biliteracy Seal