Alexander Magana
Brea,CA
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
Mercury Insurance Co
06.2020 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Insurance Sales Manager
John Co State Farm Agnecy
10.2013 - 06.2020
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Adhered to legal requirements and agency and industry regulations in selling and servicing auto,home,life & health insurance policies.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Field Service Technician
International Gaming Technology, IGT
10.2010 - 07.2013
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
Education
No Degree - General
Fullerton College
Fullerton, CAHigh School Diploma -
La Habra High School
La Habra, CA06.2010
Skills
- New Product Information
- Information Updates
- Accident Investigations
- Client Relationships
- Negotiation Leadership
- Client Satisfaction
- Complex Coverage Issues
- Customer Relationship Management
- Settlement Management
- Insurance Industry Experience
Certification
- Property & Casualty License
Timeline
Insurance Claims Specialist
Mercury Insurance Co
06.2020 - Current
Insurance Sales Manager
John Co State Farm Agnecy
10.2013 - 06.2020
Field Service Technician
International Gaming Technology, IGT
10.2010 - 07.2013
No Degree - General
Fullerton College
High School Diploma -
La Habra High School
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