Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Exercise, Sports, Video Games, Cooking, Watch Collecting, Music.
Core Competencies
References
OperationsManager

Alexander Marshall

Kansas City,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Operations Administrator

Fed Ex Ground
Kansas City, MO
02.2023 - Current
  • Assisted with documenting key processes and procedures and security protocols.
  • Assisted in process creation and refinement.
  • Lead team members in how new processes work and developing job aids for said processes.
  • actively updating job aids and checklist to ensure task are up to date.
  • Actively coming in early to achieve success and inspired team members to do the same.
  • work with other shifts to meet state compliance standards (BCSA).

Operations Manager

Fed Ex Ground
10.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unsafe and ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports understanding current numbers and trends.
  • Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings.
  • Investigated and resolved departmental non-conformances.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting and training team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised 12 employees on preload shift, overseeing the efficiency of scanning and loading.
  • Supervised 11 employees on the PM shift, overseeing efficiency of Processes and Customer Service.
  • Eased team transitions and new employee orientation through effective training and development.
  • Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in customer satisfaction.

Skill Trainer

Fed Ex Ground
08.2021 - 10.2021
  • Mentored 50 new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Package Handler

FedEx Ground
08.2020 - 08.2021
  • Scanning package to correct van/s.
  • Handling hazmat's
  • Removed jams and unblocked the conveyor system to maintain flow of goods.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Assisted Operations Managers during busy periods, developing new skills while boosting warehouse efficiency.
  • Inspected equipment and used troubleshooting approaches to keep machines and equipment operational.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Service Representative

Arrowhead Stadium
08.2016 - 12.2019
  • An available and positive presence for fans at every chief’s home game
  • Know stadium rules and policies to help ensure fans have the best experience
  • Warn, escort, or alert proper authorities if fans violate stadium policies
  • Supported team members to create the best fan experience.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Master of Arts - MA - Criminology

University of Massachusetts Lowell
Lowell, MA

Bachelor of Arts - BA - Criminology

University of Missouri
2019

Associate of Arts - AA - Criminal Justice/Police Science

Metropolitan Community College
Kansas City, MO
2016

Skills

  • Staff Training
  • Team Leadership
  • Microsoft Office
  • Logistics Oversight
  • Performance Monitoring and Evaluation
  • Maintaining Compliance
  • Administrative Management
  • Staff Management
  • Workflow Optimization
  • Planning and Implementation
  • Operation Monitoring
  • Microsoft Outlook
  • Microsoft Windows
  • Microsoft Internet Explorer
  • Customer Service
  • Originality and Creativity
  • Microsoft Excel
  • SAP

Accomplishments

  • Promoted to Operations Manager after 1 year with the company.
  • Collaborated with team of 4 in the development of international process improvement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Heartsaver CPR AED Classroom , American Heart Association - Issued Dec 2021 - Expires Dec 2023.
  • Social and Behavioral Research, CITI Program - Issued Sept 2022 - Expires Sept 2025.

Additional Information

The reason for my 2.6 cumulative GPA is because I originally flunked out of UMKC back in 2013. After discovering my passion for criminal justice I went to MCCKC and graduated before reapplying to UMKC. From the beginning I was on academic probation with the stipulation being a cumulative GPA of 2.0 by my 4th semester and I achieved that in two. From fall 2017 to fall 2019 the lowest semester GPA i had was a 3.0 with the rest being 3.4, 3.5, and 4.0. This turn around in my life is something I'm proud of and I'm currently working on my masters in CJC with a current GPA of 3.12.

Timeline

Operations Administrator

Fed Ex Ground
02.2023 - Current

Operations Manager

Fed Ex Ground
10.2021 - Current

Skill Trainer

Fed Ex Ground
08.2021 - 10.2021

Package Handler

FedEx Ground
08.2020 - 08.2021

Service Representative

Arrowhead Stadium
08.2016 - 12.2019

Master of Arts - MA - Criminology

University of Massachusetts Lowell

Bachelor of Arts - BA - Criminology

University of Missouri

Associate of Arts - AA - Criminal Justice/Police Science

Metropolitan Community College

Exercise, Sports, Video Games, Cooking, Watch Collecting, Music.

Getting back into exercises to lose weight, regain definition, build strength, increase flexibility, and relieve stress & anxiety. I enjoy watching sports like football & baseball and recently got into golf through Top Golf. Gaming is one hobby that has always helps me unwind from a long day but is also a great way to bond with friends and family. Getting back into cooking but will be diving deeper into the culinary world than before.  I've always liked watches and recently started to invest in them to start a collection of my own. Music for me isn't so much about the artist as it is about being taken away and letting my mind create. 

Core Competencies

  • Emotional Intelligence
  • Change Agility
  • People Agility
  • Motivational Fit
  • Strategic Talent Development




References

Ricky Goldsby

Fraud Investigator

Spectrum

6550 Winchester Ave

Kansas City, MO 64015

Email: Ricky.Goldsby@charter.com

Relationship:

Former Sr. Admin. and direct report at FedEx Ground. 


Rahul Suresh 

Department Manager

(Company)

(Location)

(Contact Info)

Relationship:

Was the lead operations manager for the PM shift. 


Nina Terrazas

Delivery Driver

SSGMAT

(Location)

(Contact Info.)

Relationship:

Former area manager for the preload operation when I was an operations manager for FedEx Ground. She was an operations manager when I was a package handler and interviewed me for both the trainer and operations manager roles. 



Similar Profiles

CREATE PROFILE
Alexander Marshall