Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alexander Massey

Lake Mary

Summary

Results-oriented sales worker with a talent for engaging customers to establish rapport. Proven track record in developing strong customer relationships and consistently achieving sales targets. Committed to delivering exceptional customer service and surpassing sales goals.

Overview

13
13
years of professional experience

Work History

Real Estate Appraiser

Central Florida Appraisals
11.2020 - Current
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties and income potential.
  • Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.

Sales Representative

Sprint/T-Mobile
08.2019 - 11.2020
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Representative

Wayne & Sons
04.2016 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Sales Support Representative

AT&T
05.2014 - 04.2016
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Customer Service Agent

Best Buy
11.2011 - 05.2014
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Associate of Arts - Liberal Arts And General Studies

Washtenaw Community College
Ann Arbor, MI
06.2016

Skills

  • Written and Verbal Communication
  • Lead Qualification
  • Cold-calling
  • Customer Relationship Building
  • Time Management
  • Active Listening
  • Problem-solving abilities
  • Building rapport

Timeline

Real Estate Appraiser

Central Florida Appraisals
11.2020 - Current

Sales Representative

Sprint/T-Mobile
08.2019 - 11.2020

Customer Service Representative

Wayne & Sons
04.2016 - 08.2019

Sales Support Representative

AT&T
05.2014 - 04.2016

Customer Service Agent

Best Buy
11.2011 - 05.2014

Associate of Arts - Liberal Arts And General Studies

Washtenaw Community College

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Alexander Massey