Alexander Matthews
Daphne
Summary
Management, Sales, and Retail professional with multiple years of experience in providing quality service to business clients and customers, as well as maintaining a quality and organized work environment. With a strong expertise in planning and implementing strategies to achieve business goals.
Overview
11
11
years of professional experience
Work History
Director of Operations/Manager
Swim and Tri
Mobile
08.2017 - Current
- Managed store operations and supervised employees to ensure seamless functionality.
- Delivered quality customer service, addressing client inquiries and concerns promptly.
- Executed administrative tasks to maintain efficient office processes.
- Oversaw inventory management to optimize stock levels and availability.
- Performed data entry and managed banking deposits and invoicing accurately.
- Educated clients about products and services to enhance understanding and satisfaction.
- Cultivated positive relationships with clients and teams, facilitating effective collaboration.
- Trained new employees and developed work schedules to ensure adequate staffing.
Diving Coach
Spring Hill Swim Club
Mobile
01.2019 - 01.2021
- Teach proper technique
- Be a positive role model
- Motivate my divers to do the best they possibly can and provide a positive attitude.
Cashier/customer Service
Lowe's Home Improvement
Gautier
03.2017 - 08.2017
- Delivered quality customer service to enhance client satisfaction.
- Processed purchases accurately and efficiently.
- Managed phone calls, directing them to appropriate departments.
- Handled returns smoothly to maintain customer trust.
- Completed credit applications to facilitate financing options.
Firearm Sales Associate
Cabela's Inc.
Hammond
10.2016 - 02.2017
- Assisted customers with firearm selection for hunting, defense, and target shooting.
- Completed and filed 4473 documents accurately and efficiently.
- Operated cash registers at the counter to facilitate transactions.
- Maintained cleanliness of counter and surrounding hunting section to ensure a welcoming environment.
- Inspected and cleared all weapons brought into the store for safety compliance.
- Provided guidance on sights and scopes, ensuring quality optics through proper mounting.
Guest Advisor
GameStop
Merrillville
01.2016 - 01.2017
- Delivered quality customer service through effective communication with all customers.
- Greeted customers to create a welcoming atmosphere.
- Responded to phone inquiries promptly and accurately.
- Processed pre-orders efficiently to enhance customer satisfaction.
- Handled transactions swiftly, ensuring accuracy in payments.
- Managed returns and trade-ins according to company policies.
Head Lifeguard/Supervisor
LOFS Swimming Pool
Winfield
06.2014 - 09.2016
- Ensured safety of patrons through vigilant monitoring and adherence to lifeguard protocols.
- Managed all on-duty guards to maintain effective supervision and response efficiency.
- Processed entrance fees and issued pool passes, enhancing visitor access.
- Performed cleaning duties to uphold cleanliness and hygiene standards in pool area.
- Provided first aid assistance as needed, prioritizing patron health and safety.
- Addressed patron inquiries regarding pool facilities and staff availability.
- Informed patrons about year-long pool pass options, promoting extended usage opportunities.
- Executed general lifeguard responsibilities to ensure a safe recreational environment.
Education
Bachelor of Arts - History
PURDUE UNIVERSITY
01.2016
Skills
- Administrative Experience
- Human Resources
- Sports Coaching
- Lifeguard
- Store Management Experience
- Swimming
- Supervising experience
- Leadership
- Management
- Order Picking Experience
- Microsoft office
- Analysis Skills
- Customer Service
- Driving
- Problem solving
- Relationship building
- Team leadership
- Staff training
- Time management
- Operational efficiency
Timeline
Diving Coach
Spring Hill Swim Club
01.2019 - 01.2021
Director of Operations/Manager
Swim and Tri
08.2017 - Current
Cashier/customer Service
Lowe's Home Improvement
03.2017 - 08.2017
Firearm Sales Associate
Cabela's Inc.
10.2016 - 02.2017
Guest Advisor
GameStop
01.2016 - 01.2017
Head Lifeguard/Supervisor
LOFS Swimming Pool
06.2014 - 09.2016
Bachelor of Arts - History
PURDUE UNIVERSITY
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