Alexander McWee
Winter Park,FL
Summary
Dynamic customer service professional with proven success at AMC Theaters, enhancing guest experiences through exceptional communication and efficient point of sale operations. Skilled in resolving complaints and fostering team collaboration, consistently achieving high customer satisfaction. Adept at cash handling and maintaining inventory, ensuring smooth concession operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concessions Cashier
AMC Theaters Altamonte Mall 18
01.2025 - Current
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Concessions Cashier
AMC Theaters West Melbourne 12
06.2022 - 01.2025
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
- Prepared food items according to established procedures while ensuring quality control standards were met consistently.
Theatre Usher
NCG Cinemas
08.2018 - 12.2019
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Education
High School Diploma -
Palm Bay Magnet Highschool
Melbourne, FL06-2020
Skills
- Customer service
- Point of sale operation
- Cash handling
- Order processing
- Inventory management
- Team collaboration
- Time management
- Communication skills
- Customer engagement
- Safe food handling
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Concessions Cashier
AMC Theaters Altamonte Mall 18
01.2025 - Current
Concessions Cashier
AMC Theaters West Melbourne 12
06.2022 - 01.2025
Theatre Usher
NCG Cinemas
08.2018 - 12.2019
High School Diploma -
Palm Bay Magnet Highschool
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