Alexander Medina
IT Professional
Watkinsville,GA
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Summary
Veteran IT Professional with 15 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
IT Professional
University Of Georgia
Athens, GA
06.2009 - Current
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Configured hardware, devices, and software to set up work stations for employees, within classroom, and lab environments.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
IT Team Lead
University Of Georgia
Athens, GA
07.2006 - 06.2009
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Satellite, Wideband, and Telemetry systems Tech
United States Air Force, USAF
Warner Robins, Ga
1996.01 - 2006.01
- Performed regular maintenance on communication networks to maintain performance.
- Diagnosed and resolved communication hardware and software issues.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Installed and maintained systems and analyzed users' needs.
- Worked effectively in fast-paced environments.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Monitored incoming and outgoing tools to track locations.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored hundreds new personnel hired to fulfill various roles.
- Coordinated administrative functions necessary to deliver and document training programs.
- Developed training handbooks, computer tutorials and reference materials.
Education
Master of Education - Human Resources And Organizational Development
08.2015 - 08.2017
Bachelor of Science - Psychology
01.2006 - 12.2008
Associate of Applied Science - Communications Systems Technology
08.2003 - 12.2005
Skills
Technical issues analysis
Technical documents comprehension
Customer service expert
Staff education and training
Data recovery
Cultural Awareness
Teambuilding
Planning and Coordination
Maintenance and Repair
Training solutions development
Adult learning theories
Small Group Instruction
Written and oral communication
Change Management
FMLA knowledge
File system administration
Technical education
Offboarding and onboarding
Infrastructure planning
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
University of Georgia - Master of Education, Human Resources And Organizational Development
08.2015 - 08.2017
IT Professional - University Of Georgia
06.2009 - Current
IT Team Lead - University Of Georgia
07.2006 - 06.2009
University of Georgia - Bachelor of Science, Psychology
01.2006 - 12.2008
Community College of The Air Force - Associate of Applied Science, Communications Systems Technology
08.2003 - 12.2005
Satellite, Wideband, and Telemetry systems Tech - United States Air Force, USAF
1996.01 - 2006.01