Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEXANDER MEUN

Houston,TX

Summary

Through my involvement in our family business, I seized the opportunity to assist my father on weekends during high school. This experience ignited a passion for troubleshooting and the fulfilling feeling of successfully repairing appliances. After graduating from high school, I spent a year working alongside my dad before taking on my own service calls in June 2016. As a technician, I thrive on the challenges that come with the job and consistently find innovative solutions to ensure customer satisfaction. Presently, I possess the confidence to tackle any task, regardless of its labor intensity or time commitment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Head Food Runner

Katami
10.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Showcased knowledge for Japanese cuisine along with sake and wine service.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Shift Lead/Bartender

Hando
02.2022 - 09.2023
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Learned to maneuver in tight spaces and observe and communicate with teammates using verbal and visual cues.
  • Trained and mentored new employees to maximize team performance.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Lead pre-shift meetings to set a standard for the day and help team members grow as an individual and as a combined unit.
  • Along with customer satisfaction, ensured both front and back of house were able to properly voice concerns and regards and have that efficiently communicated with management.

Technician

Mr. Appliance of Katy/Pearland
04.2021 - 06.2021
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.

Appliance Repair Technician

JB Services
07.2016 - 03.2021
  • Received consistently positive feedback from customers for prompt response times and successful repairs.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
  • Maintained excellent working relationships with manufacturers, staying up-to-date on recall information and product updates.
  • Learned how to digitally file records in order to stay organized and keep work history at hand whenever needed.

Education

High School Diploma -

Jersey Village High School
Houston, TX
05-2015

Skills

  • Maintenance and repairs
  • Inventory management
  • Equipment maintenance
  • Service records management
  • Equipment installation
  • Verbal communication
  • Creative thinking
  • Strong work ethic

Certification

  • EPA Universal Certification
  • TABC Certification
  • Food Handler's Certification

Timeline

Server/Head Food Runner

Katami
10.2023 - 06.2024

Shift Lead/Bartender

Hando
02.2022 - 09.2023

Technician

Mr. Appliance of Katy/Pearland
04.2021 - 06.2021

Appliance Repair Technician

JB Services
07.2016 - 03.2021

High School Diploma -

Jersey Village High School
ALEXANDER MEUN