ALEXANDER MOHAMED
LONGWOOD,UNITED STATES
Summary
Dedicated Provider Success Specialist with robust experience driving digital solution adoption and managing large-scale client portfolios. Seeking an Associate Business Analyst position to leverage three years of specialty pharmacy industry experience , a problem-solving mindset, and refined skills in project execution and risk assessment. Experienced in utilizing Jira workflows for efficient issue management and collaborating cross-functionally with development teams to enhance solutions, demonstrating familiarity with business processes in software environments. Committed to reducing administrative burdens on physician offices through effective solution deployment.
Overview
5
5
years of professional experience
Work History
Provider Success Specialist
AssistRx
04.2024 - Current
- Utilize high-level interpersonal skills to deliver solutions and close medical offices based on the office's needs
- Served as the primary client liaison for pharmaceutical manufacturers, ensuring consistent client satisfaction through proactive communication and problem resolution.
- Managed a portfolio of over 1000 medical offices across a 15-state territory, successfully driving the adoption of an ePrescribing platform.
- Collaborated cross-functionally with product development, sales, and technical teams to address client feedback and enhance solution efficacy.
- Developed and executed scalable outreach and onboarding strategies for a vast network, applying proactive risk assessment to anticipate and mitigate roadblocks to digital solution implementation and patient enrollment.
Technical Support Specialist
AssistRx
06.2023 - 04.2024
- Provided comprehensive IT support across all company departments, managing a high volume of diverse technical tickets related to hardware, software, and network issues.
- Conducted rapid risk assessments for incoming IT issues, prioritizing resolution based on immediate business impact and potential operational disruption.
- Managed resolution times to consistently adhere to PPR time frame.
- Streamlined issue tracking and communication workflows, fostering efficient collaboration between end-users and specialized technical teams.
- Leveraged Jira workflows to efficiently track, categorize, prioritize, and escalate IT issues based on immediate business impact and potential operational disruption, thereby mitigating critical system risks.
Case Consultant
Morgan & Morgan
02.2021 - 05.2023
- Managed a diverse caseload of legal cases, effectively coordinating all stages from client intake to resolution, mirroring project lifecycle management.
- Served as the primary liaison between clients, attorneys, medical providers, and insurance companies, ensuring seamless communication and efficient information flow.
- Proactively tracked critical deadlines (e.g., statutes of limitations, discovery responses), implementing robust time management strategies to ensure compliance and prevent case risks.
- Collected, organized, and maintained extensive documentation (medical records, billing, evidence) for each case, demonstrating meticulous attention to detail and information management skills.
- Guided clients through complex legal processes, managing expectations and ensuring understanding throughout their case 'journey.'
Education
Associate's Degree - Business Administration & General Studies
Valencia College
Bachelor of Science - Business Management
Western Governors University
05.2026
Skills
- Customer relations
- Proficient in MS Office
- Team collaboration
- Time management
- Attention to detail
Timeline
Provider Success Specialist
AssistRx
04.2024 - Current
Technical Support Specialist
AssistRx
06.2023 - 04.2024
Case Consultant
Morgan & Morgan
02.2021 - 05.2023
Bachelor of Science - Business Management
Western Governors University
Associate's Degree - Business Administration & General Studies
Valencia College