LAURA AZABACHE
Boca Raton
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Success Specialist
Cano Health
12.2021 - Current
- Provided strategic guidance to 25 offices on implementing value-based care models and meeting quality benchmarks and KPIs
- Conducted data analysis and improved company revenue by 15% by identifying opportunities for improvement
- Collaborated with cross-functional teams to develop and implement care coordination programs and population health management strategies
- Facilitated training and workshops for healthcare providers on best practices for managing chronic conditions and reducing hospital readmissions by 23%
- Prepared reports and presentations for executive leadership to communicate progress and areas for improvement
- Assisted in project management for multiple accounts and ensured all projects were implemented properly
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
ACO Coordinator
Amicus Medical Group
01.2019 - 09.2021
- Collaborated with the ACO program we were a part of and had monthly meetings with providers on implementing value-based care
- Prepared presentations and reports for 13 different offices within the company
- Conducted research on the latest value-based care and coding
- Provided personal concierge service to the Medicare patients
- Implemented creative problem-solving strategies in response to unforeseen challenges or obstacles during events planning process.
- Developed comprehensive event plans for seamless execution, ensuring successful events with high satisfaction rates.
Patient Care Coordinator
Amicus Medical Group
07.2017 - 12.2018
- Provided exceptional customer service to patients, families, and caregivers
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered high-volume phone calls, scheduled appointments, and managed patient records
- Collaborated with healthcare providers and other staff members to coordinate patient care
- Maintained top customer service coordinator in assisting patients for six consecutive months
- Provided extra support on outside departmental projects
Education
Executive Masters - Healthcare Administration
Florida Atlantic University
Boca Raton, FL04.2021
BA - Social Work, Healthcare Administration
Florida Atlantic University
Boca Raton, FL04.2018
Skills
- Analytical Proficiency
- Skilled in Data Interpretation
- Strong Interpersonal Skills
- Collaborative Teamwork Skills
- Proficient in Compliance Standards
- HEDIS Proficiency
- Analytical thinking
- Expert problem solving
Certification
Lean Six-Sigma Green Belt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Provider Success Specialist
Cano Health
12.2021 - Current
ACO Coordinator
Amicus Medical Group
01.2019 - 09.2021
Patient Care Coordinator
Amicus Medical Group
07.2017 - 12.2018
BA - Social Work, Healthcare Administration
Florida Atlantic University
Executive Masters - Healthcare Administration
Florida Atlantic University
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