ALEXANDER MONTALVO
Valley Stream,NY
Summary
Service Manager with 15 years of experience in team leadership and customer engagement across various industries. Skilled in utilizing performance metrics to enhance service quality and drive continuous improvement. Proven track record in developing strategic initiatives that boost operational efficiency and promote team development to achieve organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Green Acres Dental
Valley Stream, NY
06.2013 - 10.2025
- Verified insurance eligibility and benefits for 40+ patients daily, ensuring accurate billing and seamless check-in processes.
- Processed and submitted claims efficiently, including e-claims and pre-authorizations, to maintain timely reimbursements.
- Managed accounts receivable by monitoring aging reports and pursuing unpaid claims, driving revenue recovery.
- Presented complex insurance benefits to patients, fostering understanding and enhancing satisfaction through clear communication.
Technical Service Manager
Flextronics/Verizon Wireless
Queens/Long Island, NY
05.2006 - 11.2011
- Led team of 10+ technical support specialists, providing guidance and coaching for high-quality service delivery.
- Developed sales strategies aligned with team and company objectives.
- Monitored and analyzed key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction, utilizing data to identify trends and drive continuous improvement initiatives.
- Elevated the Rockville Centre branch from the bottom 10 to the top 3 in KPIs within two months of becoming the manager.
- Received the 2008 Star Performer Award as the top service manager in all of NY Metro.
- Recipient of multiple quarterly awards for maintaining a higher-than-standard 60% Net Promoter Score.
Education
Regents Diploma
Valley Stream Central High School
1998-2002Some College (No Degree) - Business Administration And Management
Suny Farmingdale
FarmingdaleSkills
- Team Leadership
- Customer Engagement
- Performance Metrics
- Sales Strategy Development
- Performance Analysis
- Coaching and Mentorship
Languages
Spanish
Native/ Bilingual
French
Limited
Certification
Adobe Design Fundamentals with AI
Timeline
Insurance Coordinator
Green Acres Dental
06.2013 - 10.2025
Technical Service Manager
Flextronics/Verizon Wireless
05.2006 - 11.2011
Regents Diploma
Valley Stream Central High School
Some College (No Degree) - Business Administration And Management
Suny Farmingdale