Alexander Morales
Lansing
Summary
Adept Shift Supervisor and Automotive Technician with a proven track record at Charleys Philly Cheese Steak and Jamay Auto Sales & Repair. Excels in engine repair and fostering teamwork, significantly enhancing operational efficiency and customer satisfaction. Known for a strong work ethic and meticulous attention to detail, consistently delivering high-quality service and support.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Charleys Philly Cheese Steak
04.2022 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Automotive Technician
Jamay Auto Sales & Repair
06.2023 - 08.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
High School Diploma -
Thornton Fractional South
Lansing, IL05-2024
No Degree - Automotive Technology
Thornton Fractional Center
Calumet City, IL05-2024
Skills
- Strong work ethic
- Attention to detail
- Engine repair
- Changing tires
- Changing oil
- Hand and power tools
- Replacing parts
- Customer service
- Inspecting vehicles
- Vehicle inspection
- Positive attitude
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Technician
Jamay Auto Sales & Repair
06.2023 - 08.2023
Shift Supervisor
Charleys Philly Cheese Steak
04.2022 - 01.2025
High School Diploma -
Thornton Fractional South
No Degree - Automotive Technology
Thornton Fractional Center
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