Alexander Nava

Work History

Fraud Fighter

Remote

02.2023 - Current

Creates work flow, documents, and procedures.
Oversee and manage the daily operations of the Auto Claims Investigation team.
Develop and implement strategies to improve the efficiency and effectiveness of the claims investigation process.
Ensure that all claims are handled within the company's SLAs and in accordance with industry regulations and best practices.
Manage the team's workload, ensuring that resources are allocated appropriately, and that work is distributed evenly among team members.
Provide guidance and support to the team, including coaching and training on best practices and procedures.
Build and maintain relationships with key stakeholders, including clients, vendors, and internal departments.
Monitor and analyze team performance, identifying areas for improvement and implementing solutions to address issues.
Develop and maintain reports on team performance, providing regular updates to senior management.
Ensure that the team is adhering to company policies and procedures, including those related to quality control and compliance.
Manage and prioritize projects and initiatives, ensuring that they are completed on time and within budget.
AOE/COE Investigations and statement

Command Investigations

10.2022 - 04.2023

Core Qualifications
Exceptionally observant in all situations
In-depth knowledge of the laws standards and regulations regarding private investigations
Detailed in analysis of each situation and case
Consistent in accurately documenting all information relevant to the case
Proficient in computer programs relevant to private investigation
Available to work a variety of hours including late nights and weekends
Professional working relationship with others involved in claims work
Investigate cases such as infidelity insurance fraud identity theft custody disputes and many others
Conduct surveillance for up to 6 hours at a time to observe the person or company in question
Investigate any paperwork emails reports or other documents relevant to the case
Research public records such as criminal records telephone numbers court orders etc
Perform undercover work when necessary
Obtain the necessary legal paperwork for specific portions of the investigation
Claim's Investigations
SIU Investigations
Recorded statement's

The Citadel Agency

11.2021 - 11.2022

Documented findings and prepared detailed reports.
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Conducted interviews with witnesses and clients.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Carefully documented statements, observations, and evidentiary materials.
Collaborated with federal agencies on investigations.
Testified in court during proceedings and trials.

Allied Compliance And Investigation

Los Angeles, CA

07.2020 - 10.2022

Conducted mobile and stationary surveillance on subjects.
Reviewed live and archived video surveillance footage for investigative purposes.
Inspected cameras, monitors and other surveillance equipment for operational integrity.
SIU Investigations