Alexander Nava
Claims Administrator
Rancho Cucamonga,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
7
7
years of professional experience
Work History
Auto Claims Administrator
Fraud Fighter
Remote
02.2023 - Current
- Creates work flow, documents, and procedures.
- Oversee and manage the daily operations of the Auto Claims Investigation team.
- Develop and implement strategies to improve the efficiency and effectiveness of the claims investigation process.
- Ensure that all claims are handled within the company's SLAs and in accordance with industry regulations and best practices.
- Manage the team's workload, ensuring that resources are allocated appropriately, and that work is distributed evenly among team members.
- Provide guidance and support to the team, including coaching and training on best practices and procedures.
- Build and maintain relationships with key stakeholders, including clients, vendors, and internal departments.
- Monitor and analyze team performance, identifying areas for improvement and implementing solutions to address issues.
- Develop and maintain reports on team performance, providing regular updates to senior management.
- Ensure that the team is adhering to company policies and procedures, including those related to quality control and compliance.
- Manage and prioritize projects and initiatives, ensuring that they are completed on time and within budget.
- AOE/COE Investigations and statement
Senior Surveillance Investigator
Command Investigations
10.2022 - 04.2023
- Core Qualifications
- Exceptionally observant in all situations
- In-depth knowledge of the laws standards and regulations regarding private investigations
- Detailed in analysis of each situation and case
- Consistent in accurately documenting all information relevant to the case
- Proficient in computer programs relevant to private investigation
- Available to work a variety of hours including late nights and weekends
- Professional working relationship with others involved in claims work
- Investigate cases such as infidelity insurance fraud identity theft custody disputes and many others
- Conduct surveillance for up to 6 hours at a time to observe the person or company in question
- Investigate any paperwork emails reports or other documents relevant to the case
- Research public records such as criminal records telephone numbers court orders etc
- Perform undercover work when necessary
- Obtain the necessary legal paperwork for specific portions of the investigation
- Claim's Investigations
- SIU Investigations
- Recorded statement's
Field Investigator
The Citadel Agency
11.2021 - 11.2022
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
- Collaborated with federal agencies on investigations.
- Testified in court during proceedings and trials.
Surveillance Investigator
Allied Compliance And Investigation
Los Angeles, CA
07.2020 - 10.2022
- Conducted mobile and stationary surveillance on subjects.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- SIU Investigations
Education
Associate of Science degree - Criminal Justice
- Dean's List
- Awarded Command Staff
- Relevant Coursework
- Professional Development
- 4.1 GPA
Skills
Supervising ExperienceBackground investigationsPrivate investigation lawsInsurance claims casesCovert Video RecordingAccurate documentingStakeoutsBackground Checks
Financial leadership
Office administration
Documentation and reporting
Expense reporting
Business administration
Staff Management
Scheduling
Performance improvement
Planning and Coordination
Timeline
Auto Claims Administrator - Fraud Fighter
02.2023 - Current
Senior Surveillance Investigator - Command Investigations
10.2022 - 04.2023
Field Investigator - The Citadel Agency
11.2021 - 11.2022
Surveillance Investigator - Allied Compliance And Investigation
07.2020 - 10.2022
San Joaquin Valley College - Associate of Science degree, Criminal Justice