Christine O'Donovan
Oceanside
Summary
Dynamic Auto Claims Administrator with a proven track record at Impressive Auto Body, excelling in claims processing and customer communication. Enhanced workflow efficiency, achieving a 20% reduction in turnaround times. Skilled in Microsoft Office and relationship building, I thrive in fast-paced environments, ensuring compliance and fostering strong client connections.
Overview
26
26
years of professional experience
Work History
Auto Claims Administrator
Impressive Auto Body
Oceanside, NY
06.2022 - Current
- Processed and managed claims documentation for automotive repairs, ensuring accuracy and compliance with industry standards.
- Coordinated communication between clients, insurance companies, and repair technicians to facilitate timely claims resolution.
- Reviewed claims submissions for completeness, identifying and addressing discrepancies to minimize delays in processing.
- Implemented improvements in claims processing workflows, enhancing efficiency and reducing turnaround times for claim approvals.
- Maintained comprehensive records of claims activities using specialized software to support data analysis and reporting efforts.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Answered telephone and coordinated meetings and conferences.
Auto Body Office Manger
All City Auto Body and Towing
Valley Stream, NY
12.2019 - 06.2022
- Managed daily office operations, ensuring efficient workflow across departments.
- Oversaw scheduling and dispatching of towing services, optimizing response times.
- Implemented inventory management system to track supplies and equipment usage.
- Trained and mentored junior staff on administrative processes and customer service standards.
- Developed and maintained filing systems for critical documents and client records.
- Coordinated communication between customers, insurance companies, and service teams.
- Enhanced customer satisfaction through timely resolution of inquiries and concerns.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed weekly payroll for 15 employees.
Owner
Johnny Boys Towing Inc.
Brooklyn, NY
02.2000 - 03.2017
- Managed daily operations and logistics for towing services, ensuring timely response to customer requests.
- Developed and implemented effective marketing strategies to increase brand visibility and client base.
- Oversaw financial management, including budgeting, forecasting, and expense tracking to enhance profitability.
- Trained and mentored staff on safety protocols and operational procedures to maintain high service standards.
- Negotiated contracts with vendors and partners to optimize service offerings and reduce costs.
- Streamlined processes for dispatching vehicles, improving response times and customer satisfaction rates.
- Conducted regular equipment maintenance checks to ensure operational readiness and compliance with regulations.
- Built strong relationships with local businesses and law enforcement agencies to enhance community partnerships.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
St. Edmund High School
Brooklyn06-1989
Skills
- Claims auditing
- Customer communication
- Claims processing
- Microsoft office
- Deadline oriented
- Follow-up skills
- Assertiveness
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Decision-making
- Relationship building
Timeline
Auto Claims Administrator
Impressive Auto Body
06.2022 - Current
Auto Body Office Manger
All City Auto Body and Towing
12.2019 - 06.2022
Owner
Johnny Boys Towing Inc.
02.2000 - 03.2017
High School Diploma -
St. Edmund High School