Madina Larch Miller
Poway,USA
Summary
Ten plus years of insurance claims experience leading a team of five Inside Liability Adjusters. Excellent knowledge in Auto Liability Claims Supervision, Call Center management and Bodily Injury/Liability Claims adjusting. Strong understanding of insurance coverages, contracts, and claims handling guidelines. Skilled in effective communication, customer service, time management, and attention to detail. Ability to mentor and motivate both new hires and experienced claims adjusters.
Overview
14
14
years of professional experience
Work History
Auto Liability Claims Supervisor
Wawanesa Insurance
San Diego, USA
01.2016 - Current
- Provide exceptional customer service
- Coordinate and supervise daily activities
- Manage service levels, monitoring work flow
- Contribute to employee development, conduct employee performance management
- Conduct periodic review of claims files and phone calls
- Provide direction in claims management
- Provide guidance and leadership
- Perform other duties as assigned
Bodily Injury Field Adjuster
Wawanesa Insurance
San Diego, USA
01.2011 - 01.2016
- Member of the Claim Center Committee
- Provide outstanding customer service to both internal and external customers
- Investigate coverage and liability and advice insureds and claimants as to proper course of action
- Negotiate settlements with attorneys, claimants, and/or co-defendants
- Identify and recommend referral of potentially fraudulent claims to SIU
Supervisor Preparation Program / Bodily Injury Adjuster
GEICO Insurance
San Diego, USA
01.2011 - 01.2016
- Provide outstanding customer service to both internal and external customers
- Negotiates settlements with attorneys, claimants, and/or co-defendant
- Mentored new hires, training them in claims handling skills
- Provided continues coaching and feedback to reinforce the trainees’ accuracy and professionalism
- Performed file audits and call monitoring to ensure both file and call quality
Education
Diploma -
Mira Mesa High School
San Diego, CA01.2008
Skills
- Insurance policy knowledge
- Team Management
- Liability management
- Customer Expectations Management
- Claims Processing
- Claims Auditing
- Planning and Organization
- Claims analysis
- Investigation techniques
- Quality Assurance
- Policy Interpretation
- Performance monitoring
- Claims investigation and research
References
References available upon request.
Timeline
Auto Liability Claims Supervisor
Wawanesa Insurance
01.2016 - Current
Bodily Injury Field Adjuster
Wawanesa Insurance
01.2011 - 01.2016
Supervisor Preparation Program / Bodily Injury Adjuster
GEICO Insurance
01.2011 - 01.2016
Diploma -
Mira Mesa High School
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