Warren Martin
Yorktown,VA
Summary
Proven track record in enhancing customer satisfaction and reducing incidents, leveraging strong analytical skills and a teamwork mindset. At GEICO, streamlined claims processes and improved compliance, demonstrating exceptional problem-solving abilities and stress tolerance. Excelled in roles requiring critical thinking and active listening, significantly contributing to team and customer service excellence. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Trained and experienced Pest Control Technician with proven reliability and dedication. Eager to contribute history of 10 years of experience related to pest control solutions. Dedicated to long-lasting work and best-in-class customer service.
Overview
10
10
years of professional experience
Work History
Auto Liability Adjuster
GEICO, Government Employees Insurance
02.2022 - Current
- Facilitated clear communication between all parties involved in the claim process, preventing misunderstandings and delays.
- Maintained compliance with state regulations and company policies throughout the claims process.
- Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
- Obtained and reviewed evidence, reports and medical records.
- Improved customer satisfaction by promptly addressing and resolving auto liability claims.
- Handled full in-depth auto coverage for non-standard claims.
- Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Pest Control Specialist
Ehrlich
09.2018 - 10.2021
- Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.
- Reduced pest infestations by implementing effective Integrated Pest Management strategies.
- Maintained accurate records of completed tasks, enabling seamless communication between team members and management staff.
- Expanded company clientele through positive word-of-mouth referrals from satisfied customers due to exceptional service delivery.
- Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
Correctional Deputy Sheriff
Norfolk Sheirff Office
09.2014 - 06.2018
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
- Conducted thorough investigations into potential security breaches, ensuring a swift resolution to any issues that arose.
Education
Bachelor of Arts - Crimnology
Saint Leo University
Saint Leo, FL05.2003
Associate of Science - General Studies
Tidewater Community College
Norfolk, VA05.2000
Skills
- Insurance policy knowledge
- Teamwork mindset
- Strong analytical skills
- Legal Compliance Understanding
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Inmate Supervision
- Stress Tolerance
Timeline
Auto Liability Adjuster
GEICO, Government Employees Insurance
02.2022 - Current
Pest Control Specialist
Ehrlich
09.2018 - 10.2021
Correctional Deputy Sheriff
Norfolk Sheirff Office
09.2014 - 06.2018
Bachelor of Arts - Crimnology
Saint Leo University
Associate of Science - General Studies
Tidewater Community College
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