ALEXANDER NELLS
Rochester
Summary
Dynamic operations professional with extensive hands-on experience supporting multi-site franchise locations, including new store launches, staff training, systems migrations, and vendor management. Proven ability to manage day-to-day operations while effectively leading and developing teams, serving as a trusted liaison among corporate entities, franchise owners, and local staff. Recognized for adaptability and clear communication skills, consistently maintaining smooth operational flow during periods of growth, change, and multi-location coordination. Committed to driving efficiency and fostering collaboration to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support & Training Manager
iSmash Franchising
05.2024 - Current
- Serve as primary point of contact for franchise partners across multiple states, ensuring smooth communication between corporate, franchise owners, and local management.
- Provide hands-on operational support for new franchise launches, including facility setup and layout planning — reviewing floor plans for correct MEP (mechanical, electrical, plumbing) placement and owner-furnished items (OFI) to ensure alignment with brand standards before construction and buildout.
- Collaborated with a two-person team to migrate customer booking and gift card systems across multiple franchise locations, maintaining data accuracy throughout the transition.
- Coordinate supply needs and vendor relationships across franchise locations, partnering with organizations like Goodwill and Sunnking to source materials and maintain reliable supply chains.
- Advise leadership on marketing strategy and provide feedback on promotional campaigns to support brand growth.
- Support administrative operations including payroll processing, staff scheduling, and financial reporting across multiple locations.
- Travel frequently to support franchise openings, facility improvements, and staff training at out-of-state locations.
- Maintain detailed tracking systems (Excel) for inventory, financials, scheduling, and system transitions across locations.
General Manager
iSmash Rochester
07.2023 - 09.2025
- Oversaw daily operations of the facility, ensuring adherence to safety procedures and company policy.
- Supervised and trained staff, building weekly schedules and managing shift coverage to maintain consistent service levels.
- Processed payroll and maintained accurate employee time records.
- Managed opening/closing procedures, including cash reconciliation and daily reporting.
- Coordinated special events, private parties, and large group bookings.
- Resolved customer concerns promptly to maintain satisfaction and repeat business.
- Monitored inventory levels and managed vendor orders to prevent shortages.
- Partnered with organizations like Goodwill and Sunnking to source smashable materials for daily operations.
Apprentice
Chipotle Mexican Grill
03.2020 - 06.2023
- Trained and mentored new employees on company policies, procedures, and performance expectations.
- Delegated tasks strategically to prioritize high-value activities and improve team efficiency.
- Interviewed prospective candidates and conducted new hire orientation to support staffing needs.
- Managed scheduling and staffing levels, resolving disputes and handling disciplinary matters as needed.
- Reduced food waste through accurate inventory tracking and ingredient ordering.
- Liaised with upper management to align team goals with broader organizational objectives.
Rides Operator
Seabreeze
05.2019 - 08.2019
- Operated rides and safety equipment, ensuring guest safety through inspections, wristband/ticket verification, and adherence to procedures.
- Monitored guest behavior and enforced safety rules across ride operations.
Education
Coursework Towards B.S. - Industrial & Systems Engineering
Rochester Institute of Technology
12.2019
High School Diploma - undefined
Irondequoit High School
06.2019
Skills
- Franchise Operations & Support
- Multi-Site Franchise Support & Communication
- Project management
- New employee training
- Program optimization
- New Location Launch & Facility Setup
- Floor Plan Review (MEP/OFI)
- Vendor Relations & Supply Chain Coordination
- Brand & Operations Compliance
- Inventory Control (Multi-Location)
- Business & Systems
- Payroll Processing & Financial Reporting
- P&L Analysis
- Booking Platform Management
Certification
ServSafe Food Handler Certification (Expired)
Timeline
Support & Training Manager
iSmash Franchising
05.2024 - Current
General Manager
iSmash Rochester
07.2023 - 09.2025
Apprentice
Chipotle Mexican Grill
03.2020 - 06.2023
Rides Operator
Seabreeze
05.2019 - 08.2019
High School Diploma - undefined
Irondequoit High School
Coursework Towards B.S. - Industrial & Systems Engineering
Rochester Institute of Technology