Alexander Okes
Brooks,KY
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and operations optimization, significantly enhancing store performance and customer satisfaction. Expert in conflict resolution and workplace safety. My leadership contributed to a harmonious team environment and a notable increase in profit margins. Skilled in both customer-oriented service and cash handling, I excel in driving results through team leadership and problem-solving.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - 09.2024
- Trained 5 new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and maintained accuracy in financial transactions.
- Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
Associate of Applied Science - Business Management
Jefferson Community And Technical College
Louisville, KY05-2027
High School Diploma -
North Bullitt High School
Shepherdsville, KY06-2023
Skills
- Staff Management
- Customer-Oriented
- Cash Handling Expertise
- Training and Mentoring
- Workplace Safety
- Operations Management
- Conflict Resolution Techniques
- Inventory Control and Record Keeping
- Policy Enforcement
- Team Leadership
- Problem-Solving
- Positive Attitude
Accomplishments
- Created a custom website for my fathers business which included a digital portfolio and information pages to help generate new business.
- Supervised team of 10 staff members.
- Documented and resolved customer complaints which led to beneficial resolutions.
- Received leadership recognition awards on multiple occasions.
Hobbies and Interests
I have attended several concerts and music festivals in different cities around the country. I enjoy traveling to explore new areas and to see my favorite artists.
Timeline
Shift Supervisor
Starbucks
06.2021 - 09.2024
Associate of Applied Science - Business Management
Jefferson Community And Technical College
High School Diploma -
North Bullitt High School
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