Alexander Pasquale
Los Angeles,CA
Summary
Co-Living Property Manager with international hospitality background offering excellent multilingual communication and managerial skills. Dynamic, personable and well-versed in coordinating with various departments. Seeking a Front Office position with growth opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
COHAUS LLC
12.2020 - Current
- Developed systems and procedures to improve operational quality and team efficiency
- Managed Tenant, Investor and team relationships
- Developed and implemented strategies to maximize customer satisfaction
- Directed initiatives to improve work environment, company culture or overall business strategy
Front Desk Supervisor
Hotel June
09.2019 - 09.2020
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
Front Desk Agent
Custom Hotel
03.2018 - 09.2019
- Created Pass On document to better communication between shifts and allow all agents to be prepared for important situations
- Maintained daily communication between all departments
- Provided new USP for Hotel to growing German clientele
Front Desk Supervisor
Hotel Basilisk
06.2015 - 07.2017
- Performed concierge services for guests as needed
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
- Trained new employees in all aspects of operations
Education
BBA - Business / Hotel Management
Handels & Kaufmännische Schule Basel
Basel, Switzerland2014
Skills
- Operations Management
- Hospitality Background
- English, German, Swiss German Language Fluency
- Conversational French
- Staff Supervision
- Task Management
- Customer Relationship Management
- Microsoft Office Proficiency
Certification
- Certificate in hospitality and tourism (GastroSuisse)
Affiliations
- Member, GastroSuisse
Timeline
Operations Manager
COHAUS LLC
12.2020 - Current
Front Desk Supervisor
Hotel June
09.2019 - 09.2020
Front Desk Agent
Custom Hotel
03.2018 - 09.2019
Front Desk Supervisor
Hotel Basilisk
06.2015 - 07.2017
BBA - Business / Hotel Management
Handels & Kaufmännische Schule Basel