Alexander Patterson

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Used approved knowledge to resolve tickets
• Resolved customer complaints with empathy, resulting in increased experience for site users.
• Use of Salesforce system and Amazon connect

• Increased efficiency by imaging computer systems and implementing software updates and repairs.
• Respond to customers professionally and promptly. Documented services and responses using Remedy and Service Now, closed tickets and cases prompt
• Coordinate warranty and non-warranty parts repairs and replacement.
• Install and troubleshoot Windows 365, Teams, Outlook, Active Directory, and Service Now.

• Worked on account for Secure Federal Facility
• Verify access of everyone entering building by issuing temporary access badges as required.
• Write, file, review daily reports and logs
• Investigate alarms and report following policy
• Routine patrols check on health and welfare of everyone in building

• Schneider Transportation, Amazon, Swift Transportation.
• Inspect, Operate, Maintain Class A Commercial Vehicle in accordance with Department of transportation regulations.
• Deliver and pick up shipments as directed.

• Supervised and coordinated installation and maintenance of satellite radio networks in 500-person department
• Sustained complex communications architecture supporting 1,000+ users from 4 teams and seven departments
• Coordinated movement of signal equipment from deployment worth over $1.5M, maintaining 100% accountability
• Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.

• Managed executive communications team supporting six different executive leads' communication capabilities.
• Trained, led, supervised, counseled, and enforced standards and discipline of 5 personnel in support of communication requirements throughout Pacific Area
• Recognized by senior leadership for developing team-to-task system ensuring maximized communication coverage
• Ensured cross-training of military occupational specialties; enabled team members to operate all equipment.

Signal Support Systems Manager
Supervised and coordinated the installation and maintenance of satellite radio networks in a 500-person department.
• Sustained a complex communications architecture supporting 1,000+ users from 4 teams and 7 departments
• Collaborated with senior leaders and oversaw the management projects enabling accomplishment of organizational goals and objectives in a dynamic and fast paced environment
• Led the organization by rallying team to create over 300 account user packets prior to international travel
• Coordinated the movement of signal equipment from deployment worth over $1.5M maintaining 100% accountability
• Trained over 400 users on Information Awareness compliance resulting in the division having the fewest Information Awareness violations within the organization