Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Payne

Hurst,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Night Manager

QuikTrip
Hurst, TX
11.2020 - Current
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Ensured compliance with local laws and regulations related to health, safety, or other areas.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Established friendly relationships with regular guests, members and residents.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Communicated with management via email or phone message to report issues needing attention.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.

Lube Service Technician

Freeman Toyota
Hurst, TX
05.2022 - 01.2023
  • Received payment from customers for services rendered according to shop rates and procedures.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Tested battery condition using a variety of diagnostic equipment.

Education

Associate of Applied Science - Aerospace Engineering

Tarrant County College
Fort Worth, TX
10-2029

Skills

  • Customer service
  • Staff training experience
  • Reservations management
  • Technical aptitude
  • Team performance monitoring
  • Security awareness
  • Conflict resolution
  • Guest assistance
  • Guest relations

Timeline

Lube Service Technician

Freeman Toyota
05.2022 - 01.2023

Night Manager

QuikTrip
11.2020 - Current

Associate of Applied Science - Aerospace Engineering

Tarrant County College
Alexander Payne