Alexander Pepper
IT Support Technician
Palatine,IL
Summary
Over six years of experience delivering exceptional customer support. CompTIA A+ certified with strong technical troubleshooting skills. Eager to leverage customer service expertise and technical knowledge in a dynamic IT role.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Ocean Specialist
Marubeni Transport Service
09.2022 - Current
- Improved customer service skills by communicating with customers, reaching out by phone 12 times a week and managing over 200 Outlook emails each week to consistently update them on their shipments.
- Assisted coworkers at my office with technological inquiries.
- Learned project management and analytical skills by collaborating with IT team to find vendors to design new website.
- Consistently met with sponsors and stakeholders to update them on current Website project.
- Generated invoices and billed customers for Import/Export orders via CargoWise.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Language Resource Center Lab Assistant
Grand Valley State University
09.2020 - 04.2022
- Established customer service skills by teaching students how to use software for class projects.
- Ensured consistent printer & macOS device functionality.
- Communicated with IT team to ensure consistent connection to our server.
- Assisted in documenting over 300 student test scores in Excel.
Education
CompTIA A+ Certificate - Hardware, Network, And OS Troubleshooting
Self Taught
07.2024 - 03.2025
Bachelor of Arts - International Relations
Grand Valley State University
Allendale, MI 08.2018 - 06.2022
Skills
- Customer Service
- Hardware & Network troubleshooting
- Windows Troubleshooting
- Malware Removal
- Printer setup
- Microsoft 365 Application support
- Hardware repair
- Virtual Machines
- Active Directory
- Microsoft Azure
- Linux
- Python 3
Certification
CompTIA A+
Timeline
CompTIA Network+ (currently pursuing)
09-2025
CompTIA A+
03-2025
CompTIA A+ Certificate - Hardware, Network, And OS Troubleshooting
Self Taught
07.2024 - 03.2025
Ocean Specialist
Marubeni Transport Service
09.2022 - Current
Language Resource Center Lab Assistant
Grand Valley State University
09.2020 - 04.2022
Bachelor of Arts - International Relations
Grand Valley State University
08.2018 - 06.2022
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