Alexander Perez
East Rutherford,NJ
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment in the office and out in the field. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
1
1
Language
7
7
years of professional experience
Work History
Technical Support
Samsung
Little Ferry, NJ
09.2024 - Current
- Troubleshoot repairs to identify the source of the issue
- Manage 50 client and technician accounts daily
- Assisted technicians in identifying issues and explained solutions to restore service and functionality.
- Provided technical support to clients, promptly addressing issues related to front-end functionality.
Risk Associate
BetMGM
Jersey City, NJ
08.2022 - 03.2024
- Analyzed alerts from risk control to identify potentially fraudulent activities and access risk levels
- Managed credit, debit, ACH reconciliation, and settlement processes
- Reviewed and approved/denied over 400 accounts daily
- Developed comprehensive risk reports for senior management, promoting transparency and accountability in addressing identified concerns.
- Conducted detailed research on suspicious activity and prepared Anti-Money Laundering (AML) reports.
Property Manager
Sabet Group
New York City, NY
02.2020 - 06.2022
- Point of contact to resolve issues brought up by team members that have been escalated by tenants
- Organize with contractors, insurance agencies, and inspectors to keep properties up to date, well kept, and meeting city code
- Analyze market fluctuations for cost-effective contractors and materials
- Maintained original leases, renewal documents, and all other necessary paperwork in digital and hardcopy format for office.
- Managed over 40 properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
Bachelor of Science, Hotel and Tourism Management, Concentration in Event Management -
New York University
New York City06-2018
Skills
- Multi-Tasking
- Effective Communicator
- Critical Thinker
- Fast Paced
- Proficient in Microsoft Office
- Administrative Leadership
- Dispute Handling
- Customer Experience
- Time Management
- Effective Planning
- Risk Analysis
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Technical Support
Samsung
09.2024 - Current
Risk Associate
BetMGM
08.2022 - 03.2024
Property Manager
Sabet Group
02.2020 - 06.2022
Bachelor of Science, Hotel and Tourism Management, Concentration in Event Management -
New York University