Kamran Khan
Roseville,CA
Summary
Hard working student at California State University, Sacramento currently majoring in Management Information Systems. Looking for opportunities to utilize my skill set and customer support experience to assist your company, its employees, and your clients.
Offering solid foundation in customer service and technical troubleshooting, with keen ability to learn and adapt quickly in technical support environment. Brings understanding of system diagnostics and issue resolution, ensuring effective support delivery. Ready to use and develop problem-solving and communication skills in a Technical Support Associate role.
Overview
5
5
years of professional experience
Work History
Technical Support
Infinity Jewelers
Sacramento, CA
06.2022 - Current
- Managed multiple installations concurrently, meeting deadlines and ensuring client satisfaction
- Implemented remote monitoring solutions for convenient access to camera feeds
- Installed, configured, and tested POS hardware and software, including terminals, scanners, printers, and payment processing devices
- Implemented strategies to optimize wireless network performance, including adjusting router settings and minimizing interference
Fulfillment Expert
Target
West Sacramento, CA
10.2021 - Current
- Resolved an average of 50 customer orders per day, maintaining a high level of customer satisfaction and achieving positive feedback rating
- Trained new employees on product knowledge, sales techniques, and customer service standards
- Managed inventory levels, reducing out-of-stock items and improving order fulfillment efficiency
- Optimized store layout, leading to increase in foot traffic and overall sales
Education
Business Administration - Management Information Systems
California State University
Sacramento05-2026
Associate in Science -
Sacramento City College
Sacramento, CA12-2023
Skills
- Teamwork
- Customer Support
- Problem-solving
- Multi-tasking
- Effective Communicator
- Punctual
Accomplishments
- Maintained 95% customer satisfaction rating at Target
- Handled 80+ customer interactions daily
- Exceeded quarterly sales targets by 10% compared to previous holiday season
Timeline
Technical Support
Infinity Jewelers
06.2022 - Current
Fulfillment Expert
Target
10.2021 - Current
Business Administration - Management Information Systems
California State University
Associate in Science -
Sacramento City College