Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Leadership Experience
Timeline
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Anthony Montero

Pembroke Pines,FL

Summary

Results-oriented marketing specialist with a proven track record in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols to ensure consistent, high-quality results. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive outcomes. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Technical Support

Academica
06.2023 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Provided tailored solutions to meet customer needs, ensuring satisfaction and building trust
  • Managed projects involving document creation and system testing, showcasing attention to detail
  • Smoothed registration processes, offered technical support, and organized paperwork.
  • Provided customer support and technical support to 50+ customers daily.

Marketing Assistant

Dynasty Barber Shop
03.2020 - 09.2020
  • Promoted services through targeted marketing campaigns, increasing customer engagement
  • Delivered friendly and professional interactions, fostering long-term customer relationships
  • Proofread marketing collateral before printing to eliminate errors.
  • Wrote engaging and successful marketing, advertising, and website copy.

Server Assistant

Brimstone Woodfire Grill
01.2020 - 03.2020
  • Supported the sales team by ensuring a positive customer experience and upselling menu items
  • Assisted with food delivery and pre-bussing, enhancing table turnover and overall service quality
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.


Lot Associate / Customer Service

Home Depot
09.2018 - 01.2020
  • Assisted customers with purchases, providing product information and ensuring satisfaction
  • Maintained a clean and organized work environment to improve the shopping experience
  • Built rapport with customers, reinforcing brand loyalty and repeat business
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Retail Sales Associate

Uniform Wear
03.2016 - 08.2016
  • Guided customers in selecting uniforms, providing personalized recommendations to meet their needs
  • Upsold complementary products, consistently exceeding sales targets
  • Organized displays and maintained a clean, inviting retail environment to enhance the customer experience

Education

High School Diploma -

Somerset Academy Charter School
Pembroke Pines, FL
06.2020

Skills

  • Bilingual: English and Spanish
  • Sales expertise
  • Customer service expertise
  • Upselling
  • Relationship building
  • Microsoft Office Suite
  • Communication
  • Teamwork
  • Problem-solving
  • Records coordination
  • Promotional writing
  • Sales strategics

Hobbies and Interests

  • Sales Strategies
  • Marketing
  • Cryptocurrency
  • E-commerce
  • Investing
  • Real Estate
  • Technology
  • Traveling

Leadership Experience

  • Student Government Association (SGA), President, 08/2018 - 06/2020, Spearheaded student initiatives, events, and fundraisers, collaborating with administrators to meet objectives. Led a team to execute school activities, developing strong organizational and leadership skills.
  • Somerset Academy, Classroom and Event Assistant, 08/2012 - 06/2020. Organized logistics for Judo tournaments and classroom preparations.

Timeline

Technical Support

Academica
06.2023 - Current

Marketing Assistant

Dynasty Barber Shop
03.2020 - 09.2020

Server Assistant

Brimstone Woodfire Grill
01.2020 - 03.2020

Lot Associate / Customer Service

Home Depot
09.2018 - 01.2020

Retail Sales Associate

Uniform Wear
03.2016 - 08.2016

High School Diploma -

Somerset Academy Charter School

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Anthony Montero