Daniel Santos Herrera
HARLINGEN,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, goal-oriented professional with excellent time management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Technical Support
TaskUS
Harlingen, Texas
08.2023 - 03.2024
- Assisted users globally through chat, email, and phone support. Addressed diverse inquiries and challenges daily. Fostered a collaborative team environment by connecting with others and providing exceptional support. $25,000 / 40hrs/WK
- 956-351-1119
Reservist
Army
Harlingen, TX
10.2021 - 10.2024
- Assisted in supplying essential fuel to support military operations.
- Helped manage the reception, storage, and distribution of petroleum products.
- Supported military training exercises and humanitarian missions.
- Aided junior personnel in operating, maintaining, and repairing equipment.
- Demonstrated proficiency in M4 handling and land navigation. Provided support to NCOs and company commanders in executing operational tasks. E-5
- 956-351-1119
Merchant Services Specialist
Lone Star National Bank
Harlingen, Texas
12.2021 - 07.2023
- Developed processing relationships for merchant services products with businesses.
- Provided telephone support and served as primary customer service contact for merchant services customers to assist with account inquiries, technical support, billing, and special requests.
- Maintained prospect database and tracked monthly sales reports to monitor ongoing activity. $30,000 / 40hrs/WK
- 956-365-5907
Army Soldier (Active Duy) MOS 92F: Petroleum Supply Specialist
Army
Fort Bliss, Texas
05.2018 - 10.2021
- Facilitated the supply of essential fuel to maintain military readiness. Oversaw the reception, storage, and distribution of petroleum products.
- Assisted in military, combat, training, and humanitarian operations. Guided junior personnel in equipment operation, maintenance, and repair.
- Proficient in M4 handling and land navigation. Supported NCOs and company commander in operational tasks. E- 4
- 915-741-3197
Personal Banker I
Lone Star National Bank
McAllen, Texas
07.2015 - 05.2018
- Provided high-quality service by identifying customer needs and facilitating referrals to bank partners for complex financial solutions.
- Supported individual sales and referral objectives through effective cross-selling strategies.
- Maintained up-to-date knowledge of BSA, OFAC, USA Patriot Act, CIP, AML regulations, and adhered to all federal and state laws and bank policies. $30,000/ 40hrs/WK
- 956-217-6304
Sales Representative
International Bank of Commerce
Harlingen, Texas
06.2013 - 07.2015
- Assisted in opening accounts for business and personal products. Supported achievement of sales quotas and branch performance goals.
- Provided exceptional customer service to enhance satisfaction and positive outcomes. Engaged with customers in Walmart branches and conducted outreach to local businesses. $25,000 / 40 hrs/wk.
- 956-547-1000
Cashier/Cook
Quiznos
Harlingen, Texas
03.2011 - 06.2013
- Customer service, prepare meals, cleaning, cash handling and closing of register. $15,000 / 29Hrs/Wk
- 956-421-2221
Education
Bachelor’s Degree - Business Administration
American Military University
Charles Town, WV01.2021
Associates Degree - Interdisciplinary Studies
South Texas College
McAllen, TX01.2017
H.S. Diploma - College Credits
Mercedes Early College Academy
Mercedes, TX01.2012
Skills
- Seven years’ experience in banking
- Educated with Microsoft Word, Excel, Outlook, Zendesk, Slack, etc
- Sales and Service
- Ability to effectively develop strategies to attain company goals
- 13 years of customer service
- Demonstrated positive achievements resulting in professional growth
- Complies and maintains all federal/ state/ and company policies
- Bilingual English/Spanish
- 10 years community service experience
- 6 years of Military/Tactical Training
- Leadership and Motivational Skills
Timeline
Technical Support
TaskUS
08.2023 - 03.2024
Merchant Services Specialist
Lone Star National Bank
12.2021 - 07.2023
Reservist
Army
10.2021 - 10.2024
Army Soldier (Active Duy) MOS 92F: Petroleum Supply Specialist
Army
05.2018 - 10.2021
Personal Banker I
Lone Star National Bank
07.2015 - 05.2018
Sales Representative
International Bank of Commerce
06.2013 - 07.2015
Cashier/Cook
Quiznos
03.2011 - 06.2013
Associates Degree - Interdisciplinary Studies
South Texas College
H.S. Diploma - College Credits
Mercedes Early College Academy
Bachelor’s Degree - Business Administration
American Military University