Alexander Ramos
CHICAGO,IL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
Work History
Passenger Service Assistant
Prospect
CHICAGO, IL
10.2023 - Current
- Advised travelers about customs requirements upon arrival at their destination country.
- Helped maintain order during boarding process by directing unruly passengers away from gate areas when necessary.
- Answered customer inquiries regarding flight information and airport services.
- Managed customer complaints in a professional manner while resolving any issues that arose promptly.
- Communicated flight delays or cancellations to affected passengers in a timely manner.
- Ensured compliance with FAA safety regulations by conducting preflight inspections on planes before departure times.
- Greeted passengers and provided assistance with check-in procedures.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
- Ensured all relevant paperwork was accurately filled out before each flight departed.
Delivery Driver
Fed Ex Ground
NILES, IL
08.2023 - 10.2023
- Received daily delivery instructions and route assignments from dispatch.
- Checked tires for proper inflation before leaving on each route.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Maintained accurate records of goods delivered and collected payments as required.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Monitored fuel level throughout shift and refueled when necessary.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Navigated routes with relevant map programs and GPS systems.
Dishwasher
Fondue Stube
Chicago, IL
06.2020 - 08.2023
- Ensured that workstations were kept neat and tidy throughout the shift.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Replenished soap dispensers with detergent when necessary.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Sanitized surfaces after each use following standard sanitation practices.
Busboy
Fondue Stube
CHICAGO, IL
09.2018 - 03.2020
- Reset tables for new customers in an efficient manner.
- Greeted guests and provided them with menus.
- Performed basic maintenance tasks such as wiping down counters or mopping floors.
- Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Assisted waiters in taking orders from customers.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Complied with health codes set forth by local government agencies.
- Ensured that all supplies were stocked up at all times during shift hours.
- Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
- Assisted with setting up banquet rooms for special events.
- Carried trays of food to diners' tables upon request of waitstaff members.
- Kept track of inventory levels of necessary items such as cups, plates and other materials used while serving diners.
- Communicated effectively with other staff members about customer needs or requests.
- Followed safety guidelines when handling hot plates or sharp objects like knives and forks.
- Transported heavy loads of dishes between kitchen and dining room safely.
Education
Mather Highschool
Chicago, ILSkills
- Baggage Handling Procedures
- Strong interpersonal skills
- Conflict resolution techniques
- Cultural Sensitivity
- Boarding support
- Passenger Assistance
- Departures management
- Checking in passengers
- Baggage handling abilities
- Reservations
- Airline Policies
- Kitchen station support
- Supply Restocking
- Quality Control
- Sanitizing protocols
- Troubleshooting skills
- Dishwasher Operation
- Machine Operation
- Safety awareness
- Dispatch Communication
- Package scanning
- Cargo Handling
- Trip planning
- Local Delivery
- Defensive Driving
- Courteous and polite demeanor
- Local routes understanding
- Time Management
- Table arrangements
- Cleaning and sanitizing
- Professional Appearance
- Stock replenishment
- Trash Disposal
- Dishwasher loading
- Sanitation
- Table Setting
- Table Bussing
- Quality Assurance
- Food Running
Timeline
Passenger Service Assistant
Prospect
10.2023 - Current
Delivery Driver
Fed Ex Ground
08.2023 - 10.2023
Dishwasher
Fondue Stube
06.2020 - 08.2023
Busboy
Fondue Stube
09.2018 - 03.2020
Mather Highschool