Alexander Rangel
New Braunfels,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of people.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TaskUs
New Braunfels , Texas
08.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Responded to customer calls and emails to answer questions about products and services.
Juvenile Supervison Officer
Guadalupe County
Seguin, Texas
07.2019 - 07.2021
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Carried out day and night duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Sales Associate
Smart Financial
San Marcos , Texas
03.2018 - 07.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Manager
King Ranger
Seguin, Texas
02.2017 - 03.2018
- Cross-trained existing employees to maximize team agility and performance.
- Supervise Employees
- Count and make deposit for next business day
- Customer Service
- opening and closing of business
- worked long hours including holidays
Assistant Manager
World Acceptance Corporation
Seguin, Texas
04.2014 - 02.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Lead Teller
Wells Fargo
Seguin, Texas
03.2012 - 04.2014
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Introduced customers to other bank team members to help meet financial needs.
- Received car loan, home loan and other payments and posted to accounts.
- Handled foreign currency and performed currency transaction reports.
- Coached and trained numerous amount of new bank tellers.
- Maintained, organized and stocked teller window areas.
Education
High School Diploma -
Stockdale High School
Stockdale, TXSkills
- Intake procedures
- Court procedures
- Risk and needs assessments
- Trained in defensive tactics
- Supervising residents
- Relationship building
- Cash Handling
- Stocking and replenishing
- Problem Solving
- Verbal and Written Communication
- Attention to Detail
- Honest and Ethical
- Highly Flexible and Adaptable
- Strong Problem Solver
Timeline
Customer Service Representative
TaskUs
08.2021 - 06.2022
Juvenile Supervison Officer
Guadalupe County
07.2019 - 07.2021
Sales Associate
Smart Financial
03.2018 - 07.2019
Manager
King Ranger
02.2017 - 03.2018
Assistant Manager
World Acceptance Corporation
04.2014 - 02.2017
Lead Teller
Wells Fargo
03.2012 - 04.2014
High School Diploma -
Stockdale High School
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