Alexander Richardson
Saratoga Springs,NY
Summary
Service-oriented Member Service Associate known for productivity and efficient task completion. Skilled in customer service, problem-solving, and communication, ensuring member needs are met with professionalism. Excel at interpersonal engagement, active listening, and empathy to enhance member satisfaction and loyalty. Trained in deescalation to ensure difficult member situations are appropriately handled and result in a positive member experience.
Overview
3
3
years of professional experience
Work History
Member Service Associate
Broadview Federal Credit Union
Saratoga Springs, 12866
11.2023 - Current
- Contribute to an elevated hospitality experience.
- Provide assistance with account maintenance, deposits, withdrawals, and other banking needs.
- Educate customers on the features and benefits of banking products and services, fostering increased account usage.
- Assist in training and onboarding new staff members on operational procedures and customer service standards.
- Serve as a first line of defense in identifying and reporting fraud.
- Help members resolve account problems and navigate internal systems to handle routine needs.
- Utilize banking software to manage accounts, process transactions, and track customer interactions.
Restaurant Manager
Ali Baba Restaurant
Troy, NY
08.2021 - 08.2023
- Trained new hires on job responsibilities and task execution, ensuring a smooth onboarding process and promoting team effectiveness.
- Collaborated with team members to efficiently manage high-volume service periods.
- Achieved perfect customer satisfaction rating.
- Addressed in-line customers politely and courteously.
- Oversaw tasks and verified the accuracy of information to ensure compliance and quality standards.
- Managed a team of staff, including hiring, training, and performance evaluations, to maintain high service standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
High school diploma -
Shaker High School
Latham, NY06.2016
Skills
- Exceptional Customer Service
- Computer Literacy
- Proficient in Microsoft 365, MacOS, Windows
- Technical Support
- Cyber security
- Multitasking
- Time Management
- Strong Interpersonal Skills
Accomplishments
- Enrolled in Broadview Mentorship Program 2024-2025
Timeline
Member Service Associate
Broadview Federal Credit Union
11.2023 - Current
Restaurant Manager
Ali Baba Restaurant
08.2021 - 08.2023
High school diploma -
Shaker High School
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