Results-driven individual with extensive experience in fulfillment operations and team leadership. Recognized for excellent communication skills and attention to detail, contributing to improved workflow and employee engagement. Mission Statement: To secure a L3 position to further develop my career at Amazon.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon.com Services LLC
Fort Worth, TX
10.2023 - Current
Operated material handling equipment to efficiently pick and pack customer orders.
Maintained accuracy in inventory management through regular cycle counts and quality checks.
Demonstrated adaptability by cross-training in Pack-Singles, ICQA Simple Bin Count (SBC) and Cycle Count (CC).
Ambassador: Trained new associates on safety protocols and operational procedures related to Pick, Pick Waterspider, Pack-Singles, ICQA SBC. Assist Learning with audits, Site Tours, and SIM LAB.
Pick Process Guide: Assist Leadership by running the shift. Responsibilities that were given: staffing associates using the Staffing Command Center (SCC), conducting Pick audits, eliminate any obstacles that prevent workflow, and engaging with associates to answer any work or safety concerns.
Amnesty Technician: Resolve issues within the Amazon Robotics Floor. Clear obstructions to prevent any issues to Drive Units. Respond and resolve all Andons. Escalate issues that will cause downtime to Leadership or Reliability Maintenance Engineering (RME).
Team Leader
Whataburger Restaurants LLC
Keller, TX
05.2017 - 09.2022
Led team to consistently achieve high customer satisfaction ratings through effective training and support.
Implemented process improvements that enhanced operational efficiency and reduced service times.
Mentored new team members on best practices for food safety and quality standards.
Developed staff schedules to optimize labor costs while maintaining service excellence.
Oversaw inventory management, ensuring accurate stock levels and minimizing waste.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.