Alexander Sales
Omaha
Summary
Experienced with dispatching and communications, managing shop operations, and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
11
11
years of professional experience
Work History
Shop Manager
Buhr’s Lawn Specialist & More LLC
07.2022 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained and guided team members to maintain high productivity and performance metrics.
NEMT Dispatcher
Transdev
10.2023 - 06.2024
- Take inbound calls and dispatch non-emergency medical transport as needed.
- Handle HIPAA regulated information from various states.
- Provide outstanding customer service in a fast-paced environment.
- Work independently and/or in a team in a work-from-home setting.
- Have working knowledge and the ability to navigate multiple databases at the same time.
Shop Manager
J&J Automotive
10.2021 - 07.2022
- Handle incoming and outgoing calls for customers, vendors, insurance companies and warranty companies.
- Mechanic in the shop: work on customer vehicles, order parts as needed, preform diagnostic testing and road tests on vehicles.
- Setup and follow up appointments for services needed and done on customer vehicles.
- Collect payments and ensure bills were correct for customers and vendors.
Mowing Foreman
Healthy Turf
05.2021 - 09.2021
- Preparing and maintaining lawns with the use of zero turn mowers, trimmers and blowers.
- Ensuring customer needs are met beyond expectation.
- Managing and training teams and individuals.
- Maintain outstanding customer service for the company.
Mowing Foreman
Garret's Lawn Service
07.2020 - 05.2021
- Preparing and maintaining lawns with the use of zero turn mowers, trimmers and blowers.
- Ensuring customer needs are met beyond expectation.
- Managing and training teams and individuals.
- Maintain outstanding customer service for the company.
Communication Specialist
Air Methods Corporation
07.2019 - 10.2020
- Provide outstanding customer service.
- Handle multiple phone lines, radio traffic and flight follow with precision to ensure safety of patients and flight crews.
- Proper prioritization of multiple things at once.
- Provide proper notifications when needed.
Lawn Care Expert
Outdoor Inspirations
12.2018 - 06.2019
- Preparing and maintaining lawns with the use of zero turn mowers, trimmers and blowers.
- Maintaining landscaping services that were provided by the company.
- Ensuring customer needs are met beyond expectation.
- Operating all sizes from small to large machines such as skid loader, front loader, ditch witch, semi-trailer sized mulch machine, a couple styles of haul/dump trucks, plows, and more.
Assistant Store Manager
Family Dollar
07.2018 - 01.2019
- Leading a team to complete daily, weekly and monthly diverse tasks.
- Ensuring customer needs are met and products are ordered as requested.
- Scheduling team members accordingly.
- Money management and safe control.
Site Manager
Iowa Focus
07.2017 - 05.2018
- Leading a team to provide and maintain expert habilitative services for a group of individuals.
- Money management per each individual.
- Medication management per each individual.
- Crisis intervention and prevention.
Store Manager
Family Dollar
07.2016 - 05.2017
- Leading a team to complete daily, weekly and monthly diverse tasks.
- Ensuring customer needs are met and products are ordered as requested.
- Scheduling team members accordingly.
- Money management and safe control.
- Inventory and stock management.
Client Service Representative
AmeriServe International
08.2014 - 07.2016
- Providing and maintaining expert habilitative services.
- Medication and money management per each individual.
- Crisis intervention and prevention.
- Job and goal coaching.
Education
HiSET -
Iowa Western Community College
Skills
- Customer Service
- Customer Engagement
- Proficient in Microsoft Office
- Organization and Prioritization
- Employee Management
- Invoicing
- Effective Leader
- Teamwork and Collaboration
Timeline
NEMT Dispatcher
Transdev
10.2023 - 06.2024
Shop Manager
Buhr’s Lawn Specialist & More LLC
07.2022 - Current
Shop Manager
J&J Automotive
10.2021 - 07.2022
Mowing Foreman
Healthy Turf
05.2021 - 09.2021
Mowing Foreman
Garret's Lawn Service
07.2020 - 05.2021
Communication Specialist
Air Methods Corporation
07.2019 - 10.2020
Lawn Care Expert
Outdoor Inspirations
12.2018 - 06.2019
Assistant Store Manager
Family Dollar
07.2018 - 01.2019
Site Manager
Iowa Focus
07.2017 - 05.2018
Store Manager
Family Dollar
07.2016 - 05.2017
Client Service Representative
AmeriServe International
08.2014 - 07.2016
HiSET -
Iowa Western Community College
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