ALEXANDER SANTIAGO
Fairfield,CA
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
Work History
Funeral Arranger
BRYAN-BRAKER FUNERAL HOME
Fairfield, CA
08.2021 - Current
- Demonstrated exceptional communication skills while engaging with bereaved families.
- Conducted thorough research on innovative products and services to expand client solutions.
- Engaged with clergy members to promote understanding and compliance with established religious practices.
- Designed and crafted personalized memorial videos and slideshows to celebrate the lives of those who have passed.
- Managed comprehensive documentation of payments and paperwork related to funeral services to ensure accuracy and compliance.
- Guided families through the selection process of caskets, urns, and related funeral items to ensure respectful and meaningful tributes.
- Engaged in regular teamwork to drive successful outcomes in client service initiatives.
- Cultivated partnerships with local vendors to enhance service quality for clients.
- Engaged with insurance providers to ensure timely delivery of death benefits to families of deceased individuals.
- Assisted client families to ensure a compassionate experience during visitations, funeral services, and memorial services.
- Coordinated and executed community events aimed at increasing awareness and support for funeral home offerings.
- Engaged with clients to negotiate and finalize prearranged funeral contracts, ensuring alignment with life insurance provisions.
- Coordinated the sale of cemetery properties, overseeing all related documentation and legal requirements.
- Spearheaded curriculum development and facilitation for weekly bereavement group sessions.
Assistant Store Manager
VF OUTDOOR: VANS OUTLET #54
Vacaville, CA
11.2016 - 08.2021
- Key Holder
- Tracking sales and modifying practices to maximize profits
- Interacting with vendors and third party companies
- Assist team members with customer purchases & questions
- Manage stock by tracking inventory and reconciling delivery shipment documents to items received
- Cash Handling
- Training associates in product knowledge and customer service skills
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Built employee knowledge with training and mentoring.
- Led floor sets following plan-o-grams to update store appearance.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Taught loss prevention practices and policies to minimize shrink.
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Sales Associate
WESTERN RAILWAY MUSEUM
US
06.2016 - 11.2016
- Cash handling
- Distribute tickets to guests
- Restocking merchandise
- Customer Service
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
Education
History/Political Science
Solano Community College
CA12.2018
History/Political Science
Napa Valley College
CA12.2017
Diploma - undefined
Fairfield High School
CA06.2017
Skills
- Compassionate communication
- Marketing and promotion
- Problem-solving abilities
- Time management abilities
- Professionalism
- Public Speaking
- Adaptability
- Reliability
- Grief counseling
- Staff scheduling
Timeline
Funeral Arranger
BRYAN-BRAKER FUNERAL HOME
08.2021 - Current
Assistant Store Manager
VF OUTDOOR: VANS OUTLET #54
11.2016 - 08.2021
Sales Associate
WESTERN RAILWAY MUSEUM
06.2016 - 11.2016
History/Political Science
Napa Valley College
Diploma - undefined
Fairfield High School
History/Political Science
Solano Community College