Alexander Savov
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
Presidential Exteriors
05.2023 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Call Center Representative
Barry University
05.2020 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Data Entry
Barry University
01.2020 - 04.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
BBA - Sports Management
Barry University
Miami 06.2024
Skills
- Customer Service
- Account Servicing
- Lead Generation
- Revenue Generation
Languages
Bulgarian
Full Professional
Timeline
Sales Representative
Presidential Exteriors
05.2023 - 08.2023
Call Center Representative
Barry University
05.2020 - 07.2020
Data Entry
Barry University
01.2020 - 04.2020
BBA - Sports Management
Barry University