Alexander Shearer
Saint Francisville,IL
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and customer service excellence. Skilled in decision-making and cash handling, I effectively resolved customer complaints and enhanced team performance through strategic delegation and mentoring. Committed to fostering a collaborative work environment and ensuring workplace safety.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
2023.02 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Employee
Dollar General
2024.09 - 2024.10
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Dishwasher
The Palace City Cafe
2020.01 - 2022.08
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Grovewood Academy
900 Main Street, Saint Francisville, IL 11.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
Timeline
Employee
Dollar General
2024.09 - 2024.10
Shift Manager
McDonald's
2023.02 - Current
Dishwasher
The Palace City Cafe
2020.01 - 2022.08
Grovewood Academy