Alexander Shelton
Fairmont,WV
Summary
Highly skilled professional with a diverse range of experience in e-commerce, marketing, sales, and customer service. Proficient in various software applications, including Microsoft Office, Adobe Creative Cloud, and data analysis tools. Proven ability to manage projects, communicate effectively, and drive business growth.
Overview
7
7
years of professional experience
Work History
E-commerce Specialist/administrative assistant
Wholesale Tire Inc
11.2022 - Current
- Analyze website traffic data to optimize revenue generation
- Ensure compliance with customer and industry standards
- Develop and enforce company policies and procedures
- Handle customer inquiries across multiple online platforms
- Manage returns and oversee the accounting process
- Collaborate with distributors to resolve warranty issues
- Conduct sales calls and contribute to process improvements.
Social Media & Marketing Coordinator
Karst Sports
04.2022 - 11.2022
- Communicated with management and customers to align marketing strategies
- Created product pages, marketing emails, and social media content
- Conducted inventory checks and updated listings on multiple platforms
- Assisted with shipping and receiving from various outlets
- Generated promotions to drive sales
- Prioritized customer satisfaction and needs assessment.
Universal Banker
Wesbanco
10.2021 - 03.2022
- Customer Relationship Building: Establish, retain, and deepen customer relationships by delivering exceptional customer service
- You are the primary point of contact for customers, addressing their financial needs and inquiries
- Banking Transactions: Conduct various banking transactions efficiently, including deposits, withdrawals, fund transfers, and check cashing, ensuring accuracy and compliance with regulatory requirements
- Account Management: Open and close customer accounts, including savings, checking, and certificates of deposit (CDs)
- Provide guidance on account types and features to best meet individual financial goals
- Financial Consultation: Engage with customers to understand their financial objectives and offer appropriate banking products and services, such as loans, mortgages, and investment options
- Cross-Selling: Identify opportunities to cross-sell bank products and services, actively promoting additional offerings like credit cards, insurance, and online banking to enhance customer value
- Financial Advice: Offer financial advice and educate customers on money management, budgeting, and saving strategies to help them achieve their financial goals
- Compliance: Ensure strict adherence to banking regulations, policies, and procedures in all customer interactions and transactions
- Problem Resolution: Address customer concerns and inquiries, resolving any issues promptly and professionally to maintain customer satisfaction
- Product Knowledge: Stay updated on the latest financial products, services, and banking technologies to provide informed recommendations to customers
- Documentation: Maintain accurate records of all customer transactions and interactions in the bank's systems, ensuring compliance and data integrity
- Established and deepened customer relationships through efficient and accurate banking transactions
- Opened and closed accounts in alignment with bank objectives.
Sales Manager
Busy Beaver
08.2021 - 10.2021
- Sales Leadership: Lead and motivate a team of sales associates, setting clear goals and expectations for performance to maximize sales revenue
- Sales Strategy: Develop and implement effective sales strategies and tactics to achieve or exceed sales targets and revenue goals
- Merchandising: Oversee the creation of eye-catching displays and limited-time sale ads to attract customers and drive product sales
- Inventory Management: Monitor inventory levels, track product turnover, and ensure optimal stock levels to meet customer demand while minimizing overstock situations
- Ordering and Receiving: Manage the ordering process, ensuring that products are stocked efficiently and received accurately
- Collaborate with suppliers and vendors to maintain a well-stocked inventory
- Customer Engagement: Foster a customer-centric approach by providing excellent service, resolving customer inquiries and concerns, and building strong customer relationships
- Cash Management: Supervise cash handling procedures, including cash register operations, cash drawer reconciliation, and oversight of pricing strategies
- Team Development: Train and develop sales staff, providing ongoing coaching and feedback to enhance their product knowledge and sales skills
- Sales Analysis: Regularly analyze sales data and trends to identify opportunities for improvement and implement strategies to increase sales and profitability
- Promotions: Plan and execute sales promotions, marketing initiatives, and special events to drive foot traffic and boost sales during peak periods
- Staff Oversight: Monitor and oversee the daily activities of the sales team, ensuring adherence to company policies and procedures
- Collaboration: Collaborate with other departments, such as marketing and inventory control, to ensure seamless store operations and customer satisfaction.
Assistant Manager
ACE Adventure Parks
07.2021 - 08.2021
- Assisted in hiring and inventory control
- Addressed customer concerns and ensured their satisfaction
- Ensured safety and security at the park, particularly at the beach area.
Telemarketer
State Farm
05.2021 - 07.2021
- Made outbound cold calls to potential policyholders
- Quoted home and auto policies and wrote insurance policies
- Achieved sales targets through closing calls.
Server/Host/To-go/Shift-lead
TGI Fridays
02.2017 - 05.2021
- Provided excellent customer service by taking orders and addressing diner feedback
- Trained new employees and collaborated with kitchen staff
- Managed seating and reservations, resolving guest complaints efficiently.
Education
Bachelor's in Business Administration & Marketing -
Fairmont State University
Fairmont, WV04.2021
Skills
- Software: Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Creative Cloud (Video Editing, Photoshop), Data Analysis
- Management: Team Leadership, Inventory Management
- Sales: Sales Skills, Order Management
- Digital Marketing: SEO, Social Media, Content Creation
- Communication: Public Speaking, Customer Relations
- E-commerce: Product Page Management, Returns Processing
- Financial: Accounting, Refunds Processing
- Problem Solving: Claims Handling, Warranty Resolution
- Merchandising: Product Display, Pricing Strategies
- Administrative: Organizational skills, time management, problem solving, critical thinking, project management, financial management
Awards
- Trained and mentored coworkers in various workplaces.
- Received positive reviews on restaurant rating websites.
- Billy G. Dunn Scholarship recipient.
- Dean's List honoree for academic excellence.
- Obtained WV State Insurance license for property and casualty lines.
- Increased viewership of Karst Sports Facebook and Website by 10%.
Timeline
E-commerce Specialist/administrative assistant
Wholesale Tire Inc
11.2022 - Current
Social Media & Marketing Coordinator
Karst Sports
04.2022 - 11.2022
Universal Banker
Wesbanco
10.2021 - 03.2022
Sales Manager
Busy Beaver
08.2021 - 10.2021
Assistant Manager
ACE Adventure Parks
07.2021 - 08.2021
Telemarketer
State Farm
05.2021 - 07.2021
Server/Host/To-go/Shift-lead
TGI Fridays
02.2017 - 05.2021
Bachelor's in Business Administration & Marketing -
Fairmont State University