Alexander Smith
Cincinnati
Summary
Experienced Supply Chain professional with a demonstrated track record within the consumer goods industry. Constantly seeking new opportunities to drive revenue and profit growth via end-to-end Customer Service by improving processes and driving efficiencies through collaboration and people development. CAPABILITIES SUMMARY SUPPLY CHAIN | KPI Improvements SAP Implementation Cost-to-serve Analysis Customer Strategy CUSTOMER SERVICE | In-stock Outperformance Thought Creation Labor Utilization Teamwork VMI – CPFR | Forecasting Collaborative Demand Planning Item Maintenance Inventory Efficiencies LEADERSHIP | Effectively balances accountability and inspiration Facilitates growth and performance
Overview
11
11
years of professional experience
Work History
Senior Customer Supply Chain Manager
01.2022 - Current
- As head of eCommerce Customer Supply Chain, responsible for leading a team of 6 focused on the strategy, data analytics and E-Commerce functions for Amazon ($500 million annual sales)
- Developing and implementing our 3-year eCommerce strategy and transformation in conjunction with Amazon and the balance of our retail partners Increasing overall pack fill rate service from 60% in January to >90% by July 2022 Reducing overall Amazon violations and shortages to 2.5% of gross sales in 2022 vs
- 3% in2021 Led a 2-day DC-DC operational workshop with Amazon leadership in July of 2022 which resulted in significant improvements on logistics efficiencies, forecast volatility and network optimization Implemented our first full truckload program with Amazon in September of 2022 to drive the automation of purchase order touches, cost-to-serve reductions, and transportationoptimization Executed 2 vendor flex launches in conjunction with Amazon for Reckitt’s Health facility in North
- Las Vegas in June of 2022, and our Hygiene facility in September of 2022; ~20% of Amazon’s total order volume is now being shipped direct to consumers from Reckitt facilities
Reckitt Benckiser NA
03.2014 - Current
Customer Supply Chain Manager
NationalGrocery
04.2020 - 12.2021
- Directed a 4-person team across strategic Grocery accounts (Kroger – Albertsons – Meijer) while leading the development of a cross-functional Customer Service organization dedicated to Kroger
- Drove the end-to-end Supply execution and engagement across National Grocery including, long term strategy development and implementation, OTIF improvements and cost reduction initiatives Increased Kroger in-stocks from 80% in H2 of 2021 amidst severe supply constraints driven by the pandemic Facilitated the career progression of two Analysts to new roles, while onboarding four new Analysts during Q2 and Q3 of 2020 Played key role in the implementation of a high performing, cross-functional team across Reckitt to drive a unified approach to internal and external Supply Chain goals
Customer Supply Chain Team Lead
National Grocery
06.2016 - 04.2020
- Managed team of 7 Analysts and lead the end-to-end Supply Chain for the National Grocery channel whichgeneratedover$800millionin annual sales
- Developed direct plant and weight per shipment initiatives which led to $400,000 inannual savings Initiated cross-functional and collaborative meetings between supply departments and sales which improved promotional forecasting variance by over 30% Performed direct plant shipment analysis across product lines delivering $10,000/monthly in savings since 2017 (over $200K since implementation) Implemented order efficiency parameters with Albertson’s improving weight per shipment by 9%YOY Decreased accessorial charges across logistical buckets by over 30% from 2018 to2019 Led collaboration meetings with top grocery retailers through a full internal business unitsplit
- SAP implementation and warehouse management system crossovers Managed the process inputs for Green Light receiving which lead to 50% of detentiondecreases
VMI Implementation Team, Dollar General
09.2017 - 12.2017
- Supported in the implementation of the third-party ordering management system TrueCommerce
- Datalliance for the Dollar General account
- Increased in-stocks by 12% year over year from installation Trained a team of two on the day-to-day operations of item maintenance, inventory phasing and service metrics via VMI Participated in monthly working sessions with Dollar General to review KPI performance
Customer Supply Chain Analyst
Kroger
03.2014 - 06.2016
- Performed daily Vendor Management of Inventory for Kroger, which represented $165 million in annual sales
- Assisted in 100% VMI implementation across 14 Kroger divisions, representing almost 30 truckload shipments perweek Maximized forecast accuracy and fill rate for customer specific promotions by SKU which resulted in exceeding Kroger’s in-stock goal and decreased inventory supply at Peyton divisions month over month Conducted data analysis around customer trends and made order configuration changes resulting in a increase in weight pershipment Collaborated with Transportation on end-to-end Logistics workflows and effectively managed purchase orders to increase on-time delivery by 15% over twoyears Performed picking analysis and defined VMI parameters to increase pallet and layer picking while decreasing case pick profiles
Logistics Account Executive
Total Quality Logistics
08.2012 - 02.2014
Education
B.A. - Business Management
Indiana University – Kelley School of Business
2012
Timeline
Senior Customer Supply Chain Manager
01.2022 - Current
Customer Supply Chain Manager
NationalGrocery
04.2020 - 12.2021
VMI Implementation Team, Dollar General
09.2017 - 12.2017
Customer Supply Chain Team Lead
National Grocery
06.2016 - 04.2020
Reckitt Benckiser NA
03.2014 - Current
Customer Supply Chain Analyst
Kroger
03.2014 - 06.2016
Logistics Account Executive
Total Quality Logistics
08.2012 - 02.2014
B.A. - Business Management
Indiana University – Kelley School of Business