Alexander So
Fairfax,VA
Summary
Dedicated and adaptable technician with over five years of experience in field service and customer-facing roles. Skilled at diagnosing and resolving complex technical issues, implementing process improvements, and building positive relationships with clients. Proficient in Microsoft Office suite, point-of-sale (POS) systems, and hardware diagnostics. Quick to learn new technologies and committed to delivering high-quality support and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Technician
Alexandria Toyota
Alexandria, VA
11.2023 - Current
- Diagnose and repair vehicles using computerized scanning tools and diagnostic equipment for mechanical, electrical and onboard systems.
- Perform preventive maintenance and ensure repairs meet Toyota quality and safety standards.
- Record all work and parts in dealership management system and explain technical issues and repair options to customers.
Technician
Cyprus Air Heating, Cooling & Fireplaces
Lorton, VA
12.2020 - 09.2023
- Installed and serviced HVAC and fireplace systems, troubleshooting electrical and mechanical issues with digital diagnostic tools.
- Trained customers on system operation and maintenance and maintained accurate service documentation.
- Used mobile devices to access schematics and schedules, coordinating with dispatch and sales teams to provide timely, high‑quality service.
Technician
Stohlman Subaru
Tysons, VA
02.2017 - 08.2020
- Conducted computerized diagnostics and repairs on vehicle systems including electrical and HVAC components.
- Utilized service software to document work, order parts and communicate with service advisors.
- Mentored new technicians on diagnostic tools and repair procedures.
Assistant Office Manager
21 Nail Lounge
08.2015 - 01.2017
- Managed front‑office operations using POS and scheduling software and implemented electronic filing systems; trained staff on customer service and software use.
Front Desk Sales Associate
XSport Fitness
05.2013 - 11.2015
- Processed memberships, resolved customer issues and assisted with software and equipment troubleshooting.
Sales Representative
Massenutten Kiosk
11.2014 - 05.2015
- Operated POS systems and provided product information to customers.
Administrative Assistant
Prime Auto Care Inc.
12.2010 - 03.2014
- Supported scheduling, correspondence and record‑keeping with Microsoft Office and maintained customer data spreadsheets.
Education
General Studies
Northern Virginia Community College
Annandale, VA01.2013
Skills
- Hardware & software troubleshooting and repair
- Operating systems: Windows & macOS
- Microsoft Office (Word, Excel, Access, Outlook)
- Point‑of‑sale and CRM systems
- Basic networking & connectivity
- System documentation & process improvement
- Customer service and communication
Timeline
Technician
Alexandria Toyota
11.2023 - Current
Technician
Cyprus Air Heating, Cooling & Fireplaces
12.2020 - 09.2023
Technician
Stohlman Subaru
02.2017 - 08.2020
Assistant Office Manager
21 Nail Lounge
08.2015 - 01.2017
Sales Representative
Massenutten Kiosk
11.2014 - 05.2015
Front Desk Sales Associate
XSport Fitness
05.2013 - 11.2015
Administrative Assistant
Prime Auto Care Inc.
12.2010 - 03.2014
General Studies
Northern Virginia Community College
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