Results-oriented professional specializing in banquet operations and staff supervision. Creating a professional, warm, and productive work environment is key to building an exceptional customer service experience and building team morale.
Overview
10
10
years of professional experience
Work History
Banquet Captain
Doubletree By Hilton
Cedar Rapids
04.2023 - 01.2026
Supervised banquet staff to ensure seamless execution of events up to 1000 guests.
Trained new team members on service standards and procedures.
Maintained cleanliness and organization of banquet areas throughout service.
Screen Printer
Diamond Cutter Graphics
Clarence
01.2020 - 01.2026
Participated in every aspect of the sales process, from taking orders to delivering products.
Maintained the cleanliness of the storefront and equipment.
Responsible for the transportation and delivery of raw goods to the store
Baker
Demeter's Market
Clarence
01.2022 - 03.2025
Planned and prepared a menu of 2-4 desserts on a weekly rotation
Responsible for the sale and preparation of custom orders
Maintain kitchen cleanliness and quality control standards.
Delivery Driver
Happy Joes
DeWitt
01.2019 - 01.2021
Communicated effectively with customers regarding order status and delivery times.
Delivered food orders promptly to customers in various locations.
Handled cash transactions following company procedures for accountability.
Kitchen Lead
Whisk Away/Garden Cafe
Dewitt
09.2015 - 12.2018
Developed weekly menus in collaboration with management.
Resolved customer complaints promptly and professionally.
Performed opening and closing kitchen tasks for meal periods of approximately 20-30 customers