Amparo Gonzalez
Orlando,FL
Summary
Experienced hospitality leader with more than 10 years in luxury hotel environments, specializing in banquet operations, food & beverage service, high-volume event execution, and team leadership. Proven ability to oversee large-scale functions, coordinate cross-departmental teams, manage purchasing and inventory, and uphold premium service standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Banquet Captain
Renaissance Orlando Resort
Orlando, FL
12.2025 - Current
- Led banquet operations, ensuring seamless execution of events and exceptional guest experiences.
- Trained and supervised staff in service standards, enhancing team performance and efficiency.
- Coordinated with culinary teams to deliver high-quality meals tailored to client specifications.
- Managed event setups and breakdowns, optimizing space utilization and workflow processes.
Assistant Banquet Manager
Gaylord Palms Hotel
Orlando, FL
07.2023 - 12.2025
- Oversee setup and execution of large-scale events.
- Lead staff scheduling, training, and performance oversight.
- Coordinate cross-departmentally to ensure seamless service.
Purchaser
The Ritz-Carlton, South Beach
Miami Beach, FL
10.2021 - 07.2023
- Managed procurement using ADACO and Oracle PeopleSoft.
- Conducted monthly inventory and reconciliations.
IRD Server / Overnight Manager
Four Seasons Hotel
Seattle, WA
01.2018 - 09.2021
- Managed overnight operations and inventory.
High Tea Manager
Biltmore Hotel
Coral Gables, FL
04.2014 - 01.2018
- Directed high tea service, presentation, and team training.
Banquet Bartender / Server
The Ritz-Carlton, Key Biscayne
Key Biscayne, FL
12.2005 - 04.2014
- Set up and serviced banquets, bars, and events.
Education
Associate Degree - Business Administration
Facultad de Ciencias Económicas
High School Diploma -
Deutsche Schule
Montevideo, UruguaySkills
- Banquet & Event Operations
- Luxury and high-Volume Food & Beverage Service
- Staff Training & Scheduling
- Guest Experience Excellence
- ADACO, Oracle PeopleSoft, MICROS
- Multilingual: Spanish, English, German, Italian
- Team management
- Banquet setup
- Employee development
Team member development
Certification
Bartender Diploma – ABC Bartending School
LANGUAGES
Spanish (Native)
English (Fluent)
German (Professional)
Italian (Professional)
Timeline
Banquet Captain
Renaissance Orlando Resort
12.2025 - Current
Assistant Banquet Manager
Gaylord Palms Hotel
07.2023 - 12.2025
Purchaser
The Ritz-Carlton, South Beach
10.2021 - 07.2023
IRD Server / Overnight Manager
Four Seasons Hotel
01.2018 - 09.2021
High Tea Manager
Biltmore Hotel
04.2014 - 01.2018
Banquet Bartender / Server
The Ritz-Carlton, Key Biscayne
12.2005 - 04.2014
Associate Degree - Business Administration
Facultad de Ciencias Económicas
High School Diploma -
Deutsche Schule