Alexander Starr
Lake Arrowhead,CA
Summary
Dynamic Guest Service Manager with extensive experience at Big Als Bowling Alley/Sports Bar, excelling in team building and HR communications. Proven track record of leadership and conflict resolution, fostering a positive environment. Skilled in IT hardware and software, enhancing operational efficiency while driving exceptional customer relations.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
Big Als Bowling alley/Sports Bar
04.2022 - Current
- Started off as arcade manager.
- Trained for bowling manager.
- Trained for Restaurant manager.
- HR communications.
- Scheduling manager.
- Safety Manager.
Shift Lead
Panda Express
Montclair, CA
09.2018 - 05.2020
- Started off as FOH team.
- Learned Basic BOH wok.
- Promoted to shift lead year 2.
Game Technician / Team Supervisor
John's Incredible Pizza Company
Montclair, CA
04.2014 - 09.2018
- Started off as a basic arcade floor attendant.
- Promoted first year to game technician.
- Promoted to ride repair and service.
- 2nd year promoted to tech lead.
- 3rd year promoted to Team supervisor.
Dock Manager
Cold Star Ice
Fontana, CA
07.2012 - 05.2014
- Started off as Dock help.
- Promoted to Dock Staff.
- Trained for Ride along Ice deliveries.
- Developed Manager and customer relations during deliveries.
- Promoted to dock Manager.
Education
High School Diploma - General Education
Montclair High School
Montclair, CA01.2013
Skills
- Leading by example
- Conflict resolution
- Team building
- Extreme positivity
- HR communications
- IT hardware and software basics
- Excellent communication
- Gift of gab
Relevant Experience
Over 12+ years of Hospitality/entertainment industry. Maintenance and tech repair. Kitchen equipment repair. HR relations/communications. Team management. Strategic Scheduling. Safety leadership. Guest engagement.
Affiliations
- Book club
- Baking
- Dungeons and Dragons
- Gardening
Accomplishments
- Employee of the month 3 times at Johns
- promoted within a year of each Job
- Most earned 5-star yelp reviews at Big Al's
References
References available upon request.
Timeline
Guest Service Manager
Big Als Bowling alley/Sports Bar
04.2022 - Current
Shift Lead
Panda Express
09.2018 - 05.2020
Game Technician / Team Supervisor
John's Incredible Pizza Company
04.2014 - 09.2018
Dock Manager
Cold Star Ice
07.2012 - 05.2014
High School Diploma - General Education
Montclair High School
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