Alexander Steinback
Albuquerque,NM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in call centers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Advisor II, Customer Service
Concentrix
06.2020 - Current
- Built and maintained relationships with customers to provide ongoing support by using rapport and active listening according to client guidelines and as implemented by Concentrix.
- Planned, developed, and implemented strategies to learn, implement, and grow in my position in team and one-on-one coaching sessions with management.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times on both the client side and the Concentrix side to ensure one-call resolution.
- Assisted customers with their various needs as determined by the scope of the assigned project using job aids to ensure all metrics have been met during the calls with client-specific guidelines.
Uber Driver
Uber
05.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Used Google Apps and Waze for directions.
- Kept track of business expenses such as cleaning, maintenance, gasoline, and other purchases
- Logged over 30,000 miles and over 500 rides with a 4.91 average rating as a platinum driver
Legal Secretary
Rose Brand And Associates
08.2017 - 05.2019
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Managed a large database of case files
- Assembled documents and trial notebooks for attorneys
Telemarketer
NORC At The University Of Chicago
03.2015 - 08.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Administered surveys via inbound and outbound call channels for the federal government
- Completed daily cold calling and outreach to complete surveys
Hotel Server and Bartender
Sheraton Albuquerque Airport Hotel
04.2013 - 12.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Paralegal Studies
Central New Mexico Community College
Albuquerque, NMBachelor of Arts - Studio Art
University of New Mexico
Albuquerque, NM12.2012
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Data Interpretation
- Compliance requirements
- Problem-Solving
- Decision-Making
- Progress Reporting
- Relationship Development
- Conflict Management
- Cultural Competency
- Workforce Readiness
- Emotional Support
- Critical Thinking
Timeline
Advisor II, Customer Service
Concentrix
06.2020 - Current
Uber Driver
Uber
05.2019 - 03.2020
Legal Secretary
Rose Brand And Associates
08.2017 - 05.2019
Telemarketer
NORC At The University Of Chicago
03.2015 - 08.2017
Hotel Server and Bartender
Sheraton Albuquerque Airport Hotel
04.2013 - 12.2015
Associate of Applied Science - Paralegal Studies
Central New Mexico Community College
Bachelor of Arts - Studio Art
University of New Mexico