Adrian Washington
Summary
Developed skills in troubleshooting, communication, and technical support in fast-paced environment. Seeking to transition into new field where these skills can be effectively utilized and expanded. Focused on delivering reliable solutions and improving user experiences in diverse settings.
Overview
3
3
years of professional experience
Work History
Advisor II, Customer Service
Concentrix
03.2022 - Current
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
L1 Support Engineer
Webhelp
03.2022 - 10.2024
- Contributed to company growth by consistently meeting or exceeding performance metrics in the L1 Support Engineer role.
- Maintained up-to-date knowledge of industry trends and developments, applying this understanding to provide better support to clients.
- Increased client retention, maintaining a high level of professionalism and empathy during interactions.
- Developed strong relationships with clients, gaining trust as a reliable source of technical expertise and advice.
- Provided exceptional remote assistance, quickly diagnosing software or hardware malfunctions over phone or email communications.
Education
High School Diploma -
Lisa Academy High School
Little Rock, AR05-2016
Skills
- Technical support
- Network troubleshooting
- Software installation
- Remote assistance
- Customer service
- Relationship building
- Performance metrics
- Problem solving
- Effective communication
- Time management
- Data entry
- Documentation skills
- Remote support
- Desktop support
- Application support
- Hardware diagnostics
- Software updates
Timeline
Advisor II, Customer Service
Concentrix
03.2022 - Current
L1 Support Engineer
Webhelp
03.2022 - 10.2024
High School Diploma -
Lisa Academy High School
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