Alexander Tabbakh
Miami,Florida
Summary
Resourceful professional in the gambling and sports book industry, known for high productivity and efficiency in task completion. Possess specialized skills in odds calculation, customer service, and regulatory compliance. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MDT productions
Miami, FL
11.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Took special orders in person and over telephone, generating additional revenue every month.
Events Planner
Im miami party
Miami, FL
07.2015 - 11.2019
- Researched new venues for events to ensure an optimal experience for attendees.
- Assisted in the design of promotional materials such as invitations, programs and flyers.
- Managed registration process including data entry into database system.
- Conducted pre-event meetings with staff members involved in the planning process to discuss goals and objectives.
- Provided exceptional customer service to ensure customer satisfaction.
Education
BBA - Business Administration And Management
Santa Maria University
Caracas03-2011
Skills
- Quick Learner
- Results-Oriented
- Trustworthiness
- Excellent Communication
- Team Collaboration
- Negotiation
- Adaptability and Flexibility
- Business ethics
- Continuous Improvement
- Conflict Resolution
- Multitasking
- Team building
- Problem-solving aptitude
- Attention to Detail
- Communication Skills
- Customer Service
- Customer relationship development
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- English language certification
Timeline
Customer Service Representative
MDT productions
11.2020 - Current
Events Planner
Im miami party
07.2015 - 11.2019
BBA - Business Administration And Management
Santa Maria University