Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexander Tabbakh

Miami,Florida

Summary

Resourceful professional in the gambling and sports book industry, known for high productivity and efficiency in task completion. Possess specialized skills in odds calculation, customer service, and regulatory compliance. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MDT productions
Miami, FL
11.2020 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Took special orders in person and over telephone, generating additional revenue every month.

Events Planner

Im miami party
Miami, FL
07.2015 - 11.2019
  • Researched new venues for events to ensure an optimal experience for attendees.
  • Assisted in the design of promotional materials such as invitations, programs and flyers.
  • Managed registration process including data entry into database system.
  • Conducted pre-event meetings with staff members involved in the planning process to discuss goals and objectives.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

BBA - Business Administration And Management

Santa Maria University
Caracas
03-2011

Skills

  • Quick Learner
  • Results-Oriented
  • Trustworthiness
  • Excellent Communication
  • Team Collaboration
  • Negotiation
  • Adaptability and Flexibility
  • Business ethics
  • Continuous Improvement
  • Conflict Resolution
  • Multitasking
  • Team building
  • Problem-solving aptitude
  • Attention to Detail
  • Communication Skills
  • Customer Service
  • Customer relationship development

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • English language certification

Timeline

Customer Service Representative

MDT productions
11.2020 - Current

Events Planner

Im miami party
07.2015 - 11.2019

BBA - Business Administration And Management

Santa Maria University
Alexander Tabbakh