Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information
Languages
Timeline
Generic

Alexander Thomas

Beverly Hills,CA

Summary

Dedicated servant leader. Confident training leader with demonstrated planning, organizational, and leadership abilities focused on Restaurant daily servic focusing on the Customer First.. Highly effective at educating people at all different skill levels. Seek similar role with Airline companies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Training Director

Chick-fil-A-North Bergen, NJ
01.2023 - 02.2024
  • Responsible for leading, implement and executing training.
  • Organized regular workshops focusing on soft skills such as communication, conflict resolution, and time management for improved workplace dynamics.
  • Designed assessment tools that accurately measured trainee progress and identified areas for improvement.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee satisfaction.
  • Trained staff during demonstrations, meetings, conferences, and workshops.

Asst. Customer Service Director

Chick-fil-A-North Bergen, NJ
11.2021 - 01.2023
  • Supported the Director of Customer Service during the Grand Opening process.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Developed and implemented customer service policies and procedures.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Asst. Customer Service Director

Chick-fil-A-Santa Monica, CA
05.2020 - 07.2021
  • Supported the Director of Customer Service by effectively communicating and executing our daily, weekly and monthly goals.

Shift Lead

Chick-fil-A-Santa Monica, CA
04.2019 - 05.2020
  • Assisted the management team in leading shifts daily.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Trainer

Chick-fil-A-Santa Monica, CA
09.2018 - 04.2019
  • Responsible for training all new team members as well as retraining current team members.

Team Member

Chick-fil-A-Santa Monica, CA
05.2018 - 09.2018
  • Responsible for general customers service activities.

Key Holder

Carly K-Pacific Palisades, CA
02.2014 - 05.2018
  • Responsible for opening and closing the store daily.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Education

High School Diploma -

Beverly Hills High
Beverly Hills, CA

No Degree - Buisness

Santa Monica College
Santa Monica, CA

No Degree - Business Management

West Los Angeles College
Culver City, CA

Skills

  • Bilingual
  • Optimistic Attitude
  • Servant Leader
  • Responsible
  • English
  • Spanish
  • Translation
  • Interpretation
  • Customer service
  • POS
  • Retail sales
  • Shift Management
  • Organizational Skills
  • Training Evaluation
  • Program implementation
  • Learning Management Systems

Certification

Driver's License, 05/01/21, 04/01/25

Personal Information

Relocation: Anywhere

Additional Information

Fluent In Spanish. Great with Customers over 10 years experience. Can adapt to different environments and problem solving. Company First Attitude with Customer Service. Perfect Driving record.

Languages

Spanish
Full Professional

Timeline

Training Director

Chick-fil-A-North Bergen, NJ
01.2023 - 02.2024

Asst. Customer Service Director

Chick-fil-A-North Bergen, NJ
11.2021 - 01.2023

Asst. Customer Service Director

Chick-fil-A-Santa Monica, CA
05.2020 - 07.2021

Shift Lead

Chick-fil-A-Santa Monica, CA
04.2019 - 05.2020

Trainer

Chick-fil-A-Santa Monica, CA
09.2018 - 04.2019

Team Member

Chick-fil-A-Santa Monica, CA
05.2018 - 09.2018

Key Holder

Carly K-Pacific Palisades, CA
02.2014 - 05.2018

High School Diploma -

Beverly Hills High

No Degree - Buisness

Santa Monica College

No Degree - Business Management

West Los Angeles College

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Alexander Thomas