Alexander Tkach
Brooklyn,NY
Summary
Retail banking professional with 5+ years of experience in customer service, account servicing, cash handling, and branch operations. Experienced in building client relationships, resolving account issues, and supporting sales goals. Bachelor's degree in English with strong written and verbal communication skills.
Overview
5
5
years of professional experience
Work History
Universal Banker
Dime Commercial Bank
Brooklyn, NY
01.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed various banking transactions, ensuring accuracy and compliance with policies.
- Assisted clients in accessing digital banking tools, enhancing user experience and engagement.
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
Teller II
TD Bank
07.2021 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled cash deposits and withdrawals for $10,000 plus daily. Cashed and deposited checks for large and small amounts accurately while maintaining security of cash drawers and monitoring for bank fraud.
- Processed money orders and cashier checks for large and small amounts.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Opened and closed the branch, including vault procedures, branch maintenance and following security protocol.
Education
Associate of Science - Journalism and Print Media
Kingsborough Community College
01-2015
High School Diploma - undefined
Brooklyn Technical High School
01-2012
Skills
- Financial Product Knowledge
- Wire transfers
- Wealth management
- Professional Customer Service
- Staff Training and Development
- Communication Skills
- Branch operations
- Cross-selling expertise
- Account servicing
- Cash handling proficiency
- Teller operations
- Cash Drawer Balancing
LANGUAGES
English: Expert
Russian: Intermediate
Spanish: Novice
Interests
Creative Writing, E-commerce and Web Design
Timeline
Universal Banker
Dime Commercial Bank
01.2025 - Current
Teller II
TD Bank
07.2021 - 10.2023
High School Diploma - undefined
Brooklyn Technical High School
Associate of Science - Journalism and Print Media
Kingsborough Community College