Alexander Trouten
Okemos,MI
Summary
Experienced IT Technician with a strong track record in Michigan-based technical support and cybersecurity. Recognized for ranking in the top 10% of technicians at Lansing Community College, managing a high volume of support tickets and effectively mitigating cybersecurity threats. Skilled in diagnosing and resolving technical issues, implementing preventative security measures, and enhancing system performance to support institutional goals. Known for a proactive approach, technical expertise, and commitment to user satisfaction across multifaceted technical environments.
Overview
2
2
years of professional experience
Work History
IT Client Specialist
State of Michigan Department of Technology, Management, and Budget (DTMB)
Lansing, United States
09.2023 - Current
- Distinguished by early transition from student employee to full-time staff.
- Coordinated with the Michigan Department of State to help ensure elections ran smoothly.
- Assisted with onboarding new clients and training them on relevant procedures.
- Established and effectively maintained productive customer relationships.
- Used knowledge of hardware, software, firmware, and networking to help troubleshoot complex issues that first-line support could not solve.
- Communicated diligently to assist employees at Michigan Department of State.
- Supported Telecom and Networking teams in managing potential cyber threats.
- Managed confidential and life-threatening data during daily operations.
Personal Computer Technician
Lansing Community College
Lansing, United States
08.2022 - 09.2023
- Ranked among top 10% of technicians for first-year ticket management
- Mitigated the effects of a cybersecurity breach, ensuring safety for users and employees.
- Delivered technical support to 2392 staff and 18551 students.
- Provided excellent frontline support, both in person and over the phone, for hardware and software issues.
- Collaborated with a team of 20 technicians to manage ticket flow efficiently.
- Developed user documentation such as instructions manuals for clients' use.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
Education
Bachelor of Science - Cybersecurity Information Assurance
Davenport University
Grand Rapids, MI05.2026
Associate's - Cybersecurity
Lansing Community College
Lansing, MI05.2024
Skills
- Exceptional communication
- Client Needs Assessment
- Policies and Procedures Adherence
- Written Communication
- Problem-solving abilities
- Advanced troubleshooting
- Hardware Repair
- Software configuration
- Network configuration
- Hardware Installation
- Helpdesk services
- System Administration
- Incident Management
- Software Installation
- Debugging
Timeline
IT Client Specialist
State of Michigan Department of Technology, Management, and Budget (DTMB)
09.2023 - Current
Personal Computer Technician
Lansing Community College
08.2022 - 09.2023
Bachelor of Science - Cybersecurity Information Assurance
Davenport University
Associate's - Cybersecurity
Lansing Community College
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