IFEANYI ASHIEDU
Brooklyn,New York
Summary
Relationship management professional with 9+ years of progressive experience. Excels in growing client portfolios and cultivating strong client relationships to achieve business objectives and maximize company revenue. Demonstrates ability to work independently and as part of small and large teams, thriving in fast-paced environments. Deep understanding of sales, finance, and information technology enables effective navigation of complex industry landscapes and delivery of exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
Citigroup
Long Island City, New York
12.2021 - Current
- Company Overview: Citi Wealth Group
- Provide Operational and administrative support to Wealth Management Teams, Financial Advisors
- Managed Internal relationships, including Sales, Product Management and Operations
- Resolved situations regarding Client reconciliation and Client Complaints
- Citi Wealth Group
Relationship Manager
United Bank for Africa
Lagos, NG
05.2019 - 12.2020
- Company Overview: Commercial Banking
- Generated over $3 million in revenue and reactivated over 200 Dormant account
- Developed financial projections and proposed project investment decisions for a Nigerian Government agency, leading to improved cost management and eventual profitability
- Issued APG’s of combined value of $100m to corporate concerns who have operations across the footprint of West Africa
- Such companies are categorized as Regional Corporates
- Manage portfolio of Global Companies (FMCG, Energy, Oil & Gas)
- Provide consultative and administrative support to 40+ clients, in the areas of sales, accounting, compliance, communication and conflict resolution
- Optimize client efficiency, productivity, and satisfaction through comprehensive account reviews
- Collaborate with relationship managers across the group network to implement best practices to meet clients’ business goals
- Achieved zero operational loss by ensuring that proper documentation checks were implemented as part of the standard document collation and submission process
- Commercial Banking
Relationship Manager
Ecobank Transnational
Lagos, NG
01.2013 - 04.2019
- Company Overview: Corporate Banking
- Manage portfolio of diverse company accounts and served as lead point of contact
- Provide consultative and administrative support to ~100 clients, in the areas of sales, accounting, compliance, communication and conflict resolution
- Lead the team that issued Counter-guarantees performance Bonds and APG’s to support $230m pipeline Contract in favor of Kenya Petroleum Corporation (KPC) in Collaboration with Ecobank Nigeria and Ecobank Kenya as corresponding Banks
- This project was the laying of pipeline from Mombasa to Kenya
- The consequent trade transactions contributed to Ecobank Nigeria Limited being awarded Trade Bank of the year in 2014
- Collaborate with relationship managers across teams to implement best practices to meet clients’ business goals
- Lead the transition of clients from manual processes to automated reporting systems, which allows them to access and review their accounts more seamlessly
- Co-lead the team that disbursed a Syndicated Facility of $200m to the Dangote Group
- Streamlined new client onboarding process by identifying key pain points and obstacles, optimizing deliverable turnaround time, and instituting standards for timely escalations
- Managed the full documentation collection, review and tracking process for clients, in order to ensure information accuracy and adherence to global standards
- Enhanced operational efficiencies and performance through optimizing channel usage, and identifying valuable service improvements, product solutions, and cross-sell opportunities
- Collaborated with key stakeholders, including relationship managers, and the transactional banking, credit review, and operations teams, to devise timely and effective solutions to client issues
- Tracked and reported on clients’ trade and cash utilization levels
- Presented findings regularly to senior management
- Processed daily bookings for money market loans, fixed deposits, and liquidations
- Corporate Banking
Education
Bachelor of Science - Economics & Statistics
University of Benin
Edo State01.2011
Skills
- Advanced knowledge of Moody’s Analytics
- Microsoft Office Suite
- Portfolio Management
- Credit Monitoring
- Early Warning Monitoring (EWI)
- Strong communications skills
- Ability to prepare and deliver written and oral presentations
- Capacity to learn and adapt quickly
- Working knowledge of MS Access
- SAP BI
- NYISO DSS
- Tableau
- Performance tracking
- CRM software proficiency
- Financial acumen
- Cross-functional coordination
- Exceptional communication
- Client needs assessment
- Teamwork
- CRM software
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer engagement
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Sales presentations
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Solution selling
- Sales strategy
- Time management abilities
- Continuous improvement
- Adaptability
- Inventory management
- Written communication
- Sales reporting
- Customer retention
- Client acquisition
- Networking skills
- Problem-solving aptitude
- Persuasive communication
- Negotiation tactics
Certification
- Trade Finance Certification
- Business writing Certification
- Customer Service Certification
- Information Security Awareness Certification
- Customer Experience Training
- Cash Management Certification
Accomplishments
Just passed the Securities Industry Essentials Exam (SIE).
Timeline
Client Solutions Specialist
Citigroup
12.2021 - Current
Relationship Manager
United Bank for Africa
05.2019 - 12.2020
Relationship Manager
Ecobank Transnational
01.2013 - 04.2019
Bachelor of Science - Economics & Statistics
University of Benin