Summary
Overview
Work History
Education
Skills
Timeline
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RAWAL MALIK

Saratoga Springs

Summary

Dynamic and results-oriented business professional with seven years of extensive experience in sales and marketing. Proven success in driving organizational leadership and achieving operational excellence, with a deep understanding of critical retail and wholesale processes. Committed to leveraging expertise in a challenging role to foster successful, long-lasting relationships with business partners. Prepared to contribute innovative strategies that enhance growth and profitability.

Overview

9
9
years of professional experience

Work History

Client Solutions Specialist

Cox Automotive
01.2021 - Current
  • Collaborated with cross-functional teams to enhance client experience and streamline service processes within the automotive wholesale industry. Identified opportunities for growth and to cross/upsell across various platforms within assigned territory.
  • Provided exceptional customer support by addressing client inquiries and resolving issues efficiently and was recognized twice within 3 years as MVP award winner.
  • Achieved or exceeded company-defined sales quotas for 2023-25. Identified new business opportunities through cold calling, networking, marketing and prospective database leads and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Market Sales Coordinator

KAR Auction Services Inc.
01.2018 - 01.2021
  • Canvassed over 125 automotive dealership accounts throughout Vermont and New York to ensure smooth wholesale operations using our proprietary software.
  • Handled over $2.5M of inventory on a monthly basis, analyzed profitability data to achieve sales targets. Was awarded “Top Performer Award” in 2019 and achieved fast track promotion because of tenacity and customer centric approach.
  • Managed inventory tracking and reporting to ensure accurate product availability for sales initiatives. Optimized territory management through careful analysis of customer data and liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales and Leasing Consultant

Destination Nissan
01.2018 - 01.2018
  • Engaged customers to assess needs and recommend suitable vehicles. Managed customer inquiries, providing timely follow-ups and support throughout the sales and leasing process.
  • Analyzed sales data to drive improvements in service delivery and customer satisfaction initiatives.
  • Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.

Merchandise Manager

Mackey Automotive
01.2017 - 01.2018
  • Generated market reports, established performance-based targets and monitored gross profitability against control standards set for online marketing.
  • Developed merchandise strategies to enhance product visibility and increase sales. Quarterly revenue increased by 32% upon hire.
  • Conducted executive marketing calls with vendors to establish and maintain customer contact, identify customer needs and promote sales efforts within target accounts.

Education

Masters of Science - Finance

Purdue University Global
08.2022

Bachelors of Science - Business Administration

Hartwick College
05.2017

Skills

  • Business development and planning, strategic prospecting, market integration, client management, acquisition, account maintenance and fiduciary duties across digital platforms
  • Consultive sales, maintaining processes, upselling, cross selling, renewals and client retention strategies
  • CRM, Microsoft Office, Salesforce proficiency Currently pursuing Google Analytics certificate
  • Proficient bilingual communication
  • Winning attitude, excellent problem resolution skills and results-focused ethic within high levels of customer engagement

Timeline

Client Solutions Specialist

Cox Automotive
01.2021 - Current

Market Sales Coordinator

KAR Auction Services Inc.
01.2018 - 01.2021

Sales and Leasing Consultant

Destination Nissan
01.2018 - 01.2018

Merchandise Manager

Mackey Automotive
01.2017 - 01.2018

Bachelors of Science - Business Administration

Hartwick College

Masters of Science - Finance

Purdue University Global

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